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Oracle Technical Account Representative (TAM) 4 in Tokyo, Japan

Technical Account Representative (TAM) 4

Preferred Qualifications

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Ø 期待する業務内容:Oracle Cloud Serviceのデリバリに関連する業務

ü 企業の情報システム部門や業務部門などのお客様に対し、

連絡、調整、サービス内容など報告資料の作成、報告会のファシリテートなどコミュニケーションの実施

ü 障害発生時の各チーム(社内国内・海外)とのMTGファシリテート、作業調整など

Ø スキル要件

  1. 日本語、英語(会話・読み書き)での優れたビジネスコミュニケーション能力

  2. Project Leader以上の経験

  3. Cloud全般知識

  4. ERP, CRMなどパッケージ製品に関する知識

  5. Oracle Databaseに関する知識

  6. お客様が抱える課題に対し、多方面(社内・社外)と折衝しながら論理的に解決策を導くことができるコミュニケーション能力

  7. 海外リソースを使い英語でのコミュニケーションが必要な環境の業務に従事した経験

  8. Project Deliveryの経験

  9. Oracle Cloudに関する知識がある、さらに吸収する意欲が高いこと

  10. Fusion ERP(Fin, HCM, SCM)のどれかに関する知識があり、さらに吸収する意欲が高いこと

  11. Oracle Databaseに関する知識があること

  12. Project Managementのナレッジを持ち、お客様が抱える課題を解決に導く意欲があること

Ø その他、あればなお可

ü Oracle製品のいずれかの知識

ü Project Management系の資格(ITIL Foundation, ITIL Expert, PMBOK など)

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Detailed Description and Job Requirements

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated success at Oracle for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Job: Support

Location: JP-JP,Japan-Tokyo

Job Type: Regular Employee Hire

Organization: Oracle

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