Oracle Technical Account Manager - NetSuite Professional Serivces in Toronto, Canada
Technical Account Manager - NetSuite Professional Serivces
As an acknowledged authority within the Oracle NetSuite
Global Business Unit (GBU), the Technical Account Manager (TAM) is a highly-experienced consulting position responsible for delivering technical
services and solutions with product-wide impact.
Leads the delivery of services that helps to ensure success
of customers’ implementations by reducing risks and by employing leading
practices A TAM ultimately aids in maximizing customers long-term success with
their investment in Oracle NetSuite.
Analyzes customer requirements from both functional and
technical viewpoints to help ensure Oracle NetSuite solutions meets the
customer’s objectives by combining industry leading practices, product &
technical knowledge, and business acumen. As a position of
technical/professional influence, this individual frequently operates at the
leading edge of technology accessing expertise both within the TAM department
and throughout the Oracle NetSuite GBU.
Recommends and justifies changes and enhancements to Oracle NetSuite
functional and technical process flows to meet very complex customer needs.
Exercises creativity and independent judgment to deliver functional and
technical expertise on a wide range of business and technology solutions.
Draws upon and coordinates resources from the larger TAM
team and other resources to deliver services. Seamlessly works to enable
partner and professional services teams to ensure customer success. As a
thought leader and trusted advisor, effectively influences difficult decisions
at the leadership-level of customer organizations. Enables business development
efforts by providing subject matter expertise both directly and leveraging
resources from the broader GBU. Resolves very complex customer escalations.
Drives customer process direction and decisions by providing domain leadership
within relevant industries on end-to-end enterprise solutions.
Minimum of 8 years of experience relevant to this position
including 4 years of functional and technical consulting experience. Management
or team leadership experience preferred. Requires strong communication and
consultative skills. Undergraduate degree or equivalent experience preferred.
Product or technical expertise relevant to practice focus. Ability to lead large
teams. Strong communication, influencing and negotiation skills.
Functional Skills and Experience include:
- Functional ERP consulting experience is
required. NetSuite ERP experience is a
- Solid understanding of common business &
accounting processes (Order to Cash, Procure to Pay, etc) is required
- Experience with Retail and eCommerce (POS and Webstores)
NSPOS and/or SCA a plus.
Technical Skills and Experience include:
- Firm understand of SAAS/Cloud delivery
architecture is required (must be able to identify, and explain architectural
tiers, components and functions of each)
- Solid understanding of SDLC including common
practices for source code management, version/change control, testing and
release processes along with common IDEs and Source Code management tools is
- Experience with performance and scalability
topics is strongly desired. Must be able to identify and speak to factors that
affect transactional performance, throughput, and scalability. Identify and speak to strategies for vertical
and horizontal scaling.
- Understanding of Oracle database or other
relational databases and factors that contribute to performance of databases
and queries is highly desired
- Understanding of leading practices to be able to
consult with customers on characteristics and design of high performance,
robust integrations is highly desired
General Skills and Experience include:
- Must be an expert communicator and be able to
lead demanding enterprise customers even in difficult situations
- Must possess strong analytical and synthesis
skills to identify and resolve complex functional and technical issues
Detailed Description and Job Requirements
As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Location: United States
Other Locations: CA-CA,Canada-Toronto
Job Type: Regular Employee Hire
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