Travelers Compliance & Product Consultant in Toronto, Ontario



Compliance & Product Consultant

Target Openings:


Primary Job Duties & Responsibilities:

Assists in the management of complex compliance actions including market regulation and market conduct activities, new laws and regulations, complaint handling, advertising and correspondence review, and business compliance issues. Promotes awareness of compliance matters, monitors success in implementing compliance actions, and assists in the development of compliance programs, quality assurance reviews, and self-audits. Participates in complex and controversial compliance/regulatory matters, and provides technical expertise to support business units on compliance-related issues. Assists Corporate and Head Office Audit on compliance issues pertaining to internal reviews. Participates in these reviews as an auditor. Coordinates audits and sanctions searches. Ensures compliance to Enterprise Underwriting guidelines - drafting exceptions where needed. Builds strong business relationships with internal personnel involved in compliance-related matters. Maintains multiple compliance reporting tools and keeps tools updated as appropriate. Manages Business Continuity and Privacy for Specialty Insurance. Primary point of accountability within the Specialty Insurance business unit to transition and organize internal documents into an organized SharePoint library designed for internal user ease of use. Core activities will include: building and maintaining a SharePoint repository, deploying a content and document management strategy and records retention. In conjunction with the Specialty Insurance business unit product solutions team writes, develops and maintains insurance contract language, training materials, marketing materials, website content and develops and deploys a roadmap for marketing material to support the business unit. Drafts and edits Business Requirement documents, endorsements, brochures and Hidden Risks microsite content roadmap. Formats policy forms, endorsements, applications and training documents. Maintains forms inventory lists and forms templates. Responds to IT form-related requests post-project handoff. Creates claim examples and marketing campaigns. Perform other duties as assigned.

Job Opening ID:


Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

Job Specific & Technical Skills & Competencies:

Technical writing, editing, proofreading, and copyrighting Proficient in SharePoint development and management of SharePoint communities Proficient in Microsoft Word, Excel, PowerPoint, and Ability to handle multiple requests and manage shifting priorities in conjunction with fixed deadlines Excellent verbal and written communication skills Attention to detail Possesses great organizational skills Possesses strong critical thinking skills and is solutions oriented Possesses strong interpersonal skills and is a team player

Job Category:

Product Management/Pricing

Job Summary:

Under limited supervision, this position is the primary point of accountability to the business unit for 3 core areas: Compliance program delivery and management Digital records management and SharePoint library management Technical writing, marketing copywriting, editing, proofreading, and digital marketing content creation and management This job does not manage others This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor.

Position Type:


Education, Work Experience & Knowledge:

4-6 years of related experience. General understanding of the business functions, processes, and overall business strategies. Understands basis principles and terminology in order to understand and solve simple problems.

Physical Requirements:

Operates standard office equipment - Continuously Sitting - Continuously Standing - Occasionally Use of Keyboards, Sporadic 10-Key - Continuously

Minimum Qualifications:

Bachelor's degree BA or BS required. 2 years of related experience. Experience in copywriting or technical writing. Experience developing and maintaining SharePoint sites or similar platforms.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Toronto - Ontario - Canada

Secondary Location:

Oakville - Ontario - Canada, Ottawa - Ontario - Canada, Vancouver - British Columbia - Canada

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.