Marsh & McLennan Investment Management Back Office Manager in Toronto, Ontario

Mercer Global Investments Canada Limited (Delegated Solutions) is a global multi-manager business that specializes in developing and managing multi-manager product solutions for clients across a range of asset classes and risk profiles. MGIC currently has an opening available in their Toronto office for an Investment Management Back Office Manager

Reporting to the Head of Operations for the Solutions and Implementation Team, the Investment Management Back Office Manager will be responsible for overseeing the day to day delivery of services. This includes oversight of client activity including cash flow management and trading as well as reporting relating to the Mercer Funds. The successful candidate will work closely with the Client Implementation Manager, the Centralized Strategy Manager, the Client Service Team and the Investment Team. This position is based in Toronto.

Primary Responsibilities:


Ensuring the day to day operations processes are carried out accurately and effectively. This includes:

Cash flow monitoring Trade processing and reconciliation Follow up with service providers as necessary  Oversight on the semi-annual review of the Mercer Funds Financial Statements:

As completed by 3rd party service provider, Including external audit review. Oversight and review of corporate and fund expenses Client service support

Provide support to the Product and Solutions Centralized Implementation Team to transition new clients to Mercer. This includes:

Input on transition timelines and project plans and communicating that to the team Co-ordination with various teams on transition activities including working with client service, the investment team, delegated operational technology support, Mercer Funds administrator, client custodians, transition managers and Mercer sub-advisors.  Oversight on the completion of client audit requests and special ad hoc requests  Oversight on annual client updates for regulatory purposes Special Projects 

Since Mercer Delegated Solutions is a rapidly growing business there are many special projects that the successful candidate will run/participate in as required.

Product development and documentation Technical upgrades (system enhancements/installations) Process documentation including: 

Maintenance of existing processes  Documentation of new processes Internal audits Sub-advisor implementations and transitions Regulatory review/submission Qualifications 7+ years of relevant experience in financial services: investment fund vendor or portfolio manager.  Strong knowledge of investment operations including cash flow management and trading. This includes investment products, investment manager inter-relationships, institutional client servicing, compliance procedures, trust and custody  Hands on experience with Charles River Investment Solutions  Working knowledge of the processes required for the development of new investment products  Demonstrated ability to work both independently and in a team and deliver quality work on time  Individual must be a hands on contributor  Excellent English communication skills (written and verbal) are a must.  An undergraduate degree in a relevant commercial, business or finance discipline. The candidate must also be able to multi-task, demonstrate creativity, be flexible to handle responsibilities beyond the core job, and be articulate. The candidate must be well rounded and be able to articulate why taking this position would be appealing from a career perspective. Strong interpersonal skills and an ability to work very collaboratively are imperative.

Strong Assets 

2+ years of relevant people management experience  Previous cash management experience  Trade processing experience  Quality assurance / User acceptance testing experience  Intermediate to advanced Microsoft excel skills What makes you just right for job?

You enjoy working with small dedicated teams

You see the big picture and are hands on with day to day functions

You manage your time effectively and independently

You coach and encourage others

You are adaptable to changing client needs

You are patient during times of transition and see the long term gains of change

You are flexible regarding working hours in order to meet service levels when required

You are dedicated to a high level of accuracy for yourself and expect the same from your team

You strive to improve processes and find more efficient ways to serve clients In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or a medical need, feel free to contact Cynthia Gallegos at +1 416-349-4854 or via email:

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh,which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit Follow Mercer on Twitter @Mercer.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: R010571-en R010571