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BMO Financial Group Manager, Operational Resilience in Toronto, Ontario


The Manager (Operational Resilience) will report to the Senior Manager EBCM (Corporate Support and Oversight) as a member of the EBCM team, providing pro-active, professional advice to coordinate the bank’s approach to Operational Resilience. Taking a pragmatic approach, develop effective relationships and influence where appropriate, to ensure BMO’s approach to Operational Resilience is integrated with other key areas entrusted with Operational Resilience responsibilities. Accountable to support the Senior Manager in all aspects of Operational Resilience risk assessment and exposure minimization analyses and the enhancement of the Business Continuity Management Framework to include Operational Resilience. The Manager will effectively and proactively contribute to Operational Resilience initiatives through the collection, monitoring, analysis and reporting of Operational Resilience risk related data. This role is a distinctive analytical role, responsible for supporting and representing the best interests of BMO and Operational Resilience in matters concerning governance, audits and assessments, regulatory reviews, and program administration.

Manage and evolve BMO Operational Resilience Program

  • Contribute to shaping the framework and supporting performance measurements to monitor Operational Resilience health from a governance and compliance perspective across the bank.

  • Obtain a complete view of resilience, risk data sources and key risk indicators, covering a broad range of disciplines. Identify and report resilience KRIs in a manner which enables stakeholders to see resilience risk performance and trends clearly.

  • Identify different mechanisms and methods for predictively identifying resiliency risk in concert with EITRM specialists.

  • Assist in the coordination of BMO’s approach to Operational Resilience, with expertise and knowledge across the four pillars of operational resilience, (people, technology, third parties, facilities).

  • Understand the end-to-end business services that underpin the customer or client. This is a key element of the business analysis required to relate resilience risk and investment decisions to both economic functions and customer impact.

  • Assist in the development and maintenance of reporting as relates to committee reports; organizational metrics, limits, and trend analysis; and management action plans and progress updates to commitments.

  • Coordinate the ongoing annual and real time maintenance of organization program strategy, execution plan, and procedures, supporting the Operational Resilience leadership team.

  • Identify Operational Resilience opportunities and gaps, accompanied with remediation recommendations.

  • Work in partnership with various departments, such as Technology Services and Operating Groups to identify

  • Operational Resilience opportunities and gaps, accompanied with remediation recommendations.

  • Participate as a member of the team of BCM-risk management professionals, who work with senior management in all lines of business to coordinate Operational Resilience & Business Continuity governance activities.

  • Contribute to the development and maintenance of the Operational Resilience & BCM Program and Framework including the development of tools and templates, Standards, and Guidelines.

  • Contribute to establishing and maintaining Operational Resilience as an effective discipline which supports BMO’s BCM Program and is consistent with Operational Resilience industry standards and best practices and regulatory requirements as they evolve.

Business Continuity Management Program Governance

  • Support and/or lead processes that align Operational Resilience & BCM to the enterprise Operational Risk

  • Management Framework (ORMF) (as assigned).

  • Participate as an independent business continuity professional in support of various other Operational Resilience initiatives to achieve the risk management objectives of ERPM and the Bank of Montreal Group of Companies such as Supplier Reviews, RCSA and IAAP processes.

  • Participate, representing EBCM, in projects across the enterprise.

  • Participate in external Operational Resilience and Business Continuity Management organizations and keep abreast of industry best practices and trends, in the process provide clarity over customer and regulatory expectations with respect to Operational Resilience.

Managerial Leadership

  • Demonstrate leadership behaviours that are consistent with Being BMO’s Values and Actions.

  • Provide access to training and career development opportunities.

  • Make recommendations regarding hiring, transfers, terminations and compensation.

  • Effectively deploy physical, financial and human resources.

  • Establish and maintain managerial practices that build a high-performance work environment within and across teams and inspire Being BMO.

  • Demonstrate a calm professional approach, with a good understanding of delivery within time constraints and the need to escalate/inform departmental management as appropriate.

  • Align individual performance goals to team and organizational goals.


Knowledge & Skills

  • Ability to contribute to establishing and leading a best in class sustainable operational resilience function;

  • Demonstrate data analytics capabilities and ability to determine highly complex interdependencies in and across critical services.

  • Ability to increase the bank’s understanding of resilience to influence culture.

  • Business Continuity Management practices and protocols, including in-depth knowledge of international BCM standards promoted by BCI, DRI, and ISO.

  • An understanding of operational risk and resilience, business process improvement methodology and risk related control frameworks and practices (i.e., COCO, COSO, ISO, ITIL, CMM, COBIT, etc.).

  • All aspects of the Bank’s organizational structure and critical products and services, including the delivery mechanisms and IT associated with each, and the technical and operations infrastructure.

  • Significant experience and knowledge of IT Service Continuity Management methodology.

  • Strong organization, decision-making and analytical skills.

  • Solid understanding of Corporate Policies and Standards of BMO and its operating subsidiaries, and various Operating Directives and Procedures.

  • Solid understanding of the Operational Risk Management methodology and CSA related requirements.

  • The incumbent should also possess the following skills and experience:

  • 5 to 7 years breadth of exposure to operations production and technology environment and/or various LOB environments within the financial services industry and/or Business Continuity Management industry.

  • Reasonable depth of exposure/understanding of Business Continuity Management processes and best practices.

  • Exceptional abilities to interface and coordinate work efficiently and effectively with business partners.

  • Exceptional ability to remain calm under stress.

  • Excellent team skills, both as a leader and as a team player.

  • Excellent communication skills, and influencing skills, including ability to articulate complex issues and incorporate feedback.

  • Highly developed relationship management, influencing and leadership skills.

Expected educational background for this position would include:

  • Minimum: Post-Secondary Degree.

  • Expected: Industry certification in one or more of the following: PMI, CCSA, CISM, CRISC, CISSP, ISC, ITIL, MBCI etc. or equivalent experience

  • Preferred in addition to the above: BA or CPA, CMA with operational experience preferred.

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job Field:

Operational Risk

Job Schedule:


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