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Travelers Operations Manager in Toronto, Ontario



Operations Manager

Target Openings:


Primary Job Duties & Responsibilities:

  • Participate in the implementation of long and short term business strategies to effectively achieve policy service objectives.

  • Implement and participate in the development of tactical business planning and monitoring decisions/activities designed to support underwriting decisions which are consistent with achieving business goals.

  • Participate in the implementation of operational and policy service strategies, policies, workflow processes and standards.

  • Ensure effective utilization of these strategies, policies, etc.

  • Manage account support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary; and utilize all available resources in a cost effective manner.

  • Reconcile financial and operational results to ensure all information is correct (i.e. overdue, hit ratio, skip list, etc.)Take corrective action as necessary.

  • Provide management information reports.

  • Act in a collaborative capacity with service, billing, HO, etc. to resolve problems/issues quickly.

  • Establish priorities and make workflow decisions.

  • Assure that our contractual commitments are met.

  • Manage the effective implementation of new technologies and the utilization of existing systems.

  • Resolve operation matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems.

  • Establish and maintain positive and productive relationships through on-going dialogue with UW Management, Underwriters & agents/brokers.

  • Meet with them to assess operations performance and identify/resolve issues/problems.

  • Develop and maintain effective relationships with internal resources (e.g., Claim, Operations, etc.) to coordinate the delivery of all related services to clients.

  • Maintain an appropriate level of customer service.

  • Participate in major projects as assigned. Lead region level projects.

  • Develop, coach and mentor staff.

  • Perform all necessary staff management functions to support profit, growth and expense management goals.

  • Perform other duties as assigned.

Job Opening ID:


Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

Job Category:

Project/Operations Management, Underwriting

Job Summary:

The incumbent is a key player implementing strategic and tactical operational initiatives. They effectively manage operations and processes associated with production activities (i.e., supports business from initial submission through policy issuance and accounting for the policy life cycle). They set and monitor performance standards, collaborate with underwriting and internal support staff to identify training needs, assess quality/performance standards for the account support/services staff and ensure priorities are responsive to achieving business goals. The incumbent also assures all related activities are delivered in a manner consistent with customer service and expense management focus.

Position Type:


Education, Work Experience & Knowledge:

College or University degree preferred. Operations background.

Minimum Qualifications:

High school diploma. Two years leadership experience with direct management of staff. 6 years of experience related to property and casualty insurance.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Toronto - Ontario - Canada

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.