Marsh & McLennan Pension Administration Manager in Toronto, Ontario

Pension Administration Manager Toronto, Canada Mercer’s pension Administration Centre of Excellence provides comprehensive third party defined benefit pension administration solutions. The Pension Administration Manager works in a team environment as part of Mercer’s pension administration Centre of Excellence. The successful candidate will be part of a team of consultants, analysts and administrators and would manage administration services for a portfolio of clients. To fulfill this role, the Pension Administration Manager will: Manage pension administration projects for a portfolio of clients and serve as primary contact to clients on delivery of such services. Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers. Understand the client's perspective and priorities, and work with the client to resolve administrative issues. Identify inefficiencies with team administration processes and to recommend and participate in implementation improvements. Develop a trusted advisor relationship with clients through efficient, quality execution of projects, effective communication, and timely delivery. Network with colleagues from other practices and regions on assignments that reflect the client’s broader business issues. Manage the performance of the pension administration team against client deliverables. Develop performance standards for team members and perform semi-annual reviews as required; support standards through daily direction Mentor and provide developmental direction to team members. Participate in sales process for prospective clients. The Pension Administration Manager will have a comprehensive understanding and can support and review the following: Analyze pension plan texts and a comprehensive understanding of pension and Income tax legislation. Serve as a subject matter expert on the client’s Plans and administrative procedures. Perform technical review of work for others including support for pension benefit packages for termination, retirement, death and marriage breakdown calculations. Provide support and final peer review on year-end process, including pension adjustments, membership and fund reconciliations, annual statements and annual information returns. Qualifications: At least 8 years of prior experience working with defined benefit pension plans and related provincial legislation. Proven experience leading project teams with multiple priorities and deadlines. Strong proficiency with MS Excel and Word. Strong interpersonal and client management skills. Excellent written and verbal communication skills. A commitment to quality and accountability of work. Post-secondary degree or equivalent experience in mathematics, accounting, or finance is an asset. Basic understanding of actuarial principles is an asset. Completion or enrolment in FSA, ASA and/or FCIA is an asset. Fluency in French is an asset. R047634-en R047634