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BMO Financial Group Senior Business Analyst in Toronto, Ontario

Description:

The Business Analyst is accountable for the business analysis related to the introduction of new and/or revised processes, systems, and products supported within, Capital Markets (CM) Operations and Front Office, and the Project Management Office (PMO), ensuring minimal disruption to the business.

In addition, this role will provide guidance as the lead business analyst for operational issues related to medium-to-large sized projects, and serve as a main integration point for operation/technology projects/ change management initiatives for CM Operations & Front Office. Accountable for one or more of the various stages of the project lifecycle including idea and opportunity assessment, business requirements, business case development, solution design development, initiative implementation, and/or play a critical role in maintaining/ sustaining business as usual state for medium- to large-sized projects/ initiatives in support of the assigned business unit.

This role meets objectives within a twelve- to eighteen-month time horizon.

Specifically, this role provides input and support in 5 major areas:

1) Change Management - enable change in the organization by defining needs and recommending solutions that deliver value to stakeholders

2) Product and Process Management – identify recommend and implement process improvements for efficiency, responsiveness and controls

3) Risk & Control – understand regulatory and compliance requirements and ensure adherence with Banks Standards and policies

4) Financial management - assist in the management of project financials, ensuring projects are delivered within plan or that variances are identified

5) Business Performance Management - support the delivery of exceptional customer service, align individual performance goals to team and organizational goals, and demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO values.

KEY AREAS OF ACCOUNTABILITY

A. Change Management

B. Product & Process Management

C. Risk & Control

D. Financial Management

E. Business Performance Management

ACCOUNTABILITIES

A. Change Management

  • Represent the CM Operations & Front Office on projects and initiatives to provide business-specific context, information and analysis on proposed changes. Initiatives may include the development and implementation of new/

revised products, new systems or enhancements, new/ revised processes in support of internal efficiencies and industry regulatory changes.

  • Represent the CM Operations & Front Office during change impact analysis, business requirements gathering, review and sign-off, implementation planning and support, issue escalation and management, sustainment and change acceptance, leadership updates and recommendations.

  • Act as the primary contact for new and/or revised medium to large sized operation projects and initiatives, and liaise with other CM operation units, Project Delivery groups, Information Technology (IT), and external system providers to ensure business interests are represented and understood.

  • Review, assess and recommend business readiness situations for new product introductions and feasibility of internal and external systems.

  • Enable operation groups to successfully accept changes in process and systems by ensuring key stakeholders are informed and understand the implications of changes; recommend actions, as appropriate.

  • Develop business cases for initiatives, using advanced knowledge of service offerings, products, and processes.

  • Assess opportunities for the migration of work in or out of assigned operation units, make recommendations and assist in negotiating funding for work migrating to the business units, as required.

  • May coordinate and/or implement test plans, test cases, training strategy development, training plans, parallel test strategy and plans, test documentation/ test specifications.

  • Partner with Corporate Technology Development (CTD) to ensure system application design specifications developed by CTD meet the business unit expectations/ requirements, and negotiate solutions.

This role also has specific functional accountability, or area of specialization, in one or more of the following:

Project Delivery

  • Act as the liaison and intermediary for the delivery of assigned change management initiatives, ensuring business impacts and requirements for successful implementation of initiatives are accurately and thoroughly defined and understood.

  • Partner with assigned operation unit(s) for effective and efficient delivery of new products and projects:

o manage the sequencing of work to ensure availability of appropriate resource capacity and capability for implementation

o ensure finance, risk management and regulatory requirements are achieved

o work within set infrastructure model and standards for product and project delivery, and

o identify and oversee the implementation of best practices.

Intake and Assessment

  • Create, maintain and advise on intake and assessment processes for new business, projects and/or policy changes initiated by the CM operation unit and/or internal Project Delivery partners; act as SME on projects for matters related to intake and assessment.

Implementation Management

  • Support the implementation and maintenance of process and system changes to ensure business requirements are accurately defined, business implications and impacts of initiatives are understood, and leadership decisions regarding change initiatives are informed through a thorough and thoughtful analysis and recommendations.

  • Ensure common application of standards and consistency of implementation in accordance with Bank standards and practices.

  • Ensure the overall implementation of change (technological, procedural, process and organizational) is timely, efficient and aligned to Capital Markets business priorities and consistent with the Bank’s overall strategy.

  • Support the operation unit(s) in the resolution of internal business partner processing and/or technical problem escalations, and work with impacted areas to address both short- and long-term issues.

  • Ensure the definition and documentation of user requirements, partnering with project teams as needed, to create manuals, training material/or job aids.

  • Facilitate and/or participate in post-implementation activities.

B. Product & Process Management

This role may also have specific functional accountability, or area of specialization, in process management:

  • Liaise with CM Operation and Project Delivery SME(s) to gather business objectives that can be implemented for medium to large sized initiatives, including process redesign to compliment the change management/ product support strategy for the business unit, adhering to and maintaining established standards and practices; represent technical business needs and requirements in the introduction of new/ revised processes and systems.

  • Identify barriers to effective business services that may exist in the assigned operation unit and provide solutions to these challenges and initiatives, where necessary.

  • Identify new opportunities for improving processes for efficiency, responsiveness and controls.

  • Identify, recommend and implement process improvements/ changes during operation/technology projects and initiatives.

  • Investigate and resolve system or process corrections and adjustments affecting business processes and effectiveness.

  • Contribute to the development of business planning, technology planning and process development related to change initiatives.

  • Act as the central point of contact for operation problem escalation from suppliers and service providers for assigned operation-specific systems.

  • Provide workflow/ procedure training to team members, as required.

  • Participate in external and internal audits, as required.

C. Risk & Control

  • Understand regulatory and compliance requirements as prescribed for the business unit, and provide recommendations and implement actions to ensure adherence, as required.

  • Adhere to project industry standards and requirements and ensure they are followed and assessed against current practices and policies.

  • Mitigate audit exposures and maintain awareness of regulatory impacts of change initiatives.

  • Review policy and procedure (P&P) updates for potential impacts that require assessment of changes introduced.

  • Identify potential risk situations within the scope of work (e.g., risk assessments), make recommendations and/or escalate to the manager, where appropriate, and ensure contingency plans exist.

  • Understand risks inherent in area(s) of expertise and take appropriate actions, including accuracy and safeguarding of all documentation and any other requirements to ensure operational integrity is maintained within the business.

  • Ensure adherence to all aspects of First Principles, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, P&Ps for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.

  • Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.

  • Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.

D. Financial Management

  • Assist in the management of project financials, ensuring projects are delivered within plan or that variances are identified and communicated to decision-makers on a timely basis for appropriate decision-making, as required.

E. Business Performance Management

  • Coordinate the issuance and tracking of problem trackers and system and process enhancements raised with internal and external system providers.

  • Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.

  • Align individual performance goals to team and organizational goals.

  • Demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO values.

Qualifications:

KNOWLEDGE AND SKILLS

a) Knowledge:

  • University degree/college diploma or equivalent work experience

  • 6 to 8 years of project-related work experience

  • Knowledge and understanding of BMO Initiative Decisioning Process (IDP)/ Investment Spend Optimization (ISO)

  • Knowledge and understanding of International Organization for Standardization (ISO) Project Management Methodology, tools and templates

  • Solid understanding of the Software Development Life Cycle (SDLC) and its relationship to business systems design and implementation

  • Familiar with established process analysis and improvement tools

  • Familiar with products, operations and market practices

  • Solid knowledge of testing strategies, test plans and execution

  • Solid knowledge of conversion, parallel and implementation processes

  • Strong knowledge of process and/or project management

  • Solid knowledge of standard desktop applications used by the product operations

  • Advanced knowledge and understanding of the operations’ key products and services, processes and controls

  • Solid understanding of operation groups risk and regulatory requirements

  • Solid knowledge of departmental systems and applications

  • Solid understanding of internal project delivery business, services and organization.

b) Skills:

  • Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality

  • Advanced decision-making skills

  • Tolerance and flexibility for resolving ambiguities

  • Advanced change management skills

  • Strong prioritization skills

  • Strong planning skills (re finance, resource, strategy, business)

  • Strong risk management skills

  • Solid negotiation skills

  • Strong customer service and relationship management skills

  • Strong facilitation/ presentation skills

  • Strong conflict management/ resolution skills

  • Coaching, mentoring and training skills

  • Strong teamwork and team leadership skills

  • Strong written and oral communication skills, with the capability to present and articulate complex concepts

  • Strong multi-tasking skills covering a wide range of challenges which are independent and distinct

  • Ability to assist in the translation business requirements into system solutions according to Bank standards

  • Ability to document requirements, acceptance test plans, and assist in conversion and implementation plans

  • Ability to support PO during business contingency.

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job Field:

Channel Operations

Job Schedule:

full-time

Primary Location:

Canada-Ontario-Toronto

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