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BMO Financial Group Senior Manager, Business Management, Enterprise Data & Artificial Intelligence in Toronto, Ontario


The Senior Manager, Business Support is accountable to support the direct output of the assigned COO (or equivalent VP level jobs) gathering, integrating and translating information to promote the effective and profitable operation of the businesses and enhance the Bank’s profile in the marketplace. This role will work with Finance and the business leadership teams to interpret financial and business results assessing reasonableness to ensure total risk is maintained at an acceptable level, supporting/ providing recommendations for the development of operational plans and tracking achievement of objective. The incumbent will provide strategic counsel on community involvement and events and will direct/coordinate the logistics of these events. They will act as the liaison with the Head of Internal Communications and other appropriate partners, integrating information and ideas across groups. Key contributor to the executive’s ability to deliver on a very broad business/operating mandate. This senior individual contributor role has no people management accountability.

Business Delivery & Operational Effectiveness

  • Work with appropriate Leadership and Finance Teams to integrate, interpret and translate information and provide financial analysis, planning and forecasting to identify strengths, opportunities, weaknesses and threats, and develop recommendations for plans to address.

  • Provide ongoing monitoring of results to the leadership team to ensure objectives are being met, recommending actions as required to remain on track.

  • Play a key role in the development of business / investment plans, working with the executive leadership team; ensuring plans support the achievement of overall objectives and strategy.

  • Support the COO or equivalent VP level jobs, in managing their agenda of high-value issues including maintaining list/status of strategic priorities, designing performance management architecture and process to track strategic initiative key metrics and milestones.

  • Advise and prepare COO or equivalent VP level jobs, for internal and external meetings, including employee, client, social, community, industry and leadership conferences and related executive and committee meetings

  • Partners with the Business leadership teams, the OSM and Finance to establish the key business initiatives/priorities to support the strategic direction of Businesses.

  • Develop and maintain an understanding of industry and competitive dynamics, major competitive moves and best practices to assess and report on their impact within the context of related business strategies.

Client and Relationship Management

  • Manage the set-up, structuring, logistics and agenda development for meetings and forum, understanding outstanding/emerging issues and concerns that may impact the achievement of business strategy, and the relative priority of each, to develop meeting agendas that bring together the right stakeholders, are timely, substantial, and action-oriented

  • Act as the primary point of contact for customer complaint escalations to the Office of the COO or equivalent VP level jobs, managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience.


  • Provide strategic counsel to the COO or equivalent VP level jobs, and his/her Direct Reports for internal and external communication strategy, including employee town halls, roundtables, and related executive leadership and committee meetings

  • On behalf of the COO or equivalent VP level jobs, act as the liaison with the Head of Internal integrating information and ideas across groups, ensuring consistency of messaging and prioritization of strategic communications.

Risk Management

  • Manage risk and minimize losses through audit, monitoring and control reports and functions, ensuring compliance requirements, audits and verifications are completed in accordance with Bank Policies & Procedures and regulatory, legal and ethical requirements

  • Ensure the effective planning and control of unit operating expenses in accordance with business forecasts to ensure spending is maintained within budget


  • Post-secondary education (MBA preferred)

  • Minimum 7 - 10 years’ experience in the financial service industry

  • Business Acumen

  • Strategic Business Visioning and Planning

  • Expert interpersonal and communication skills

  • Experience in facilitation and meeting/forum logistics/execution

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job Field:

Business Advisory

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