Home Depot INTERLINE BRANDS CUSTOMER SERVICE REPRESENTATIVE III in Tulsa, Oklahoma
Interline Brands is looking for outstanding individuals to be Customer Service Professionals and join our Customer Service Team.
The Customer Service Representative III will handle a variety of work arising from our Customers and Sales Professionals incoming calls, emails and faxes. Responsibilities include placing orders, providing account maintenance and order support, processing returns and other transactions to ensure that we provide the best, industry leading customer experience. The Customer Service Representative III will demonstrate a high proficiency in all Interline Brands portfolio of brands and strong product knowledge. A Customer Service Representative III could also be required to learn Home Depot systems to support integrated business initiatives.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%- Process quotes, orders, credits and other tasks while handling inbound and outbound calls and multi-media (fax, email) and make outbound calls as required. Offer Customer Service oriented upselling in all interactions. Maintain a high-level of quality
15%- Provide account maintenance and order support (e.g. status and tracking)
10%- Handle disputes and escalations to an equitable resolution
10%- Handle web and e-commerce calls and multi-media
10%- Assist with Special Projects or special handling of orders and work tasks
30%- Become certified in two systems and all Interline Brands and/or learn THD systems supporting integration activities
NATURE AND SCOPE
This position reports to the Customer Service Supervisor.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE: 3 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Computer and typing skills
12+ months as a Customer Service Representative II (internals only)
Strong proficiency in ERP, ISS and/or THD Systems
Strong product knowledge
Experience providing superior customer service by delivering on commitments
Think out of the box - resourcefulness/follow-up
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
Strong follow up & problem solving skills
Ability to handle multiple tasks
Excellent soft skills
Ability to adapt to new technologies
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.