Camping World and Good Sam Operations Specialist in Tyler, Texas

The Operations Specialist is responsible for accurate reporting and document control of all Compliance/BATFE paperwork, store audits, and new hire paperwork/orientation. The Operations Specialist will work closely with store management and members from the corporate office as well as aid in all other operational team member roles and responsibility.

Essential Functions:

  • Exceed expectations, deliver value and develop relationships.

  • Arrive at work on time, establish and maintain productive working relationships, consistently set a good example for others and complete work according to store needs and deadlines.

  • Educate, inform and share knowledge with customers and other associates.

  • Remain up-to-date and demonstrate working knowledge of the job - effectively utilize internal processes, systems and technology, and participate in training relevant to position.

  • Maintain confidentially in sensitive matters and information.

  • Maintain all paperwork and procedures for hiring, BATFE, cash office and payroll.

  • Assist auditing for areas of compliance.

  • Demonstrate willingness to perform work outside of assigned area, adopting a whole store attitude, grasp instruction, learn quickly adapting to change and increase efforts when necessary to complete assignments.

Non-Essential Functions:

  • Complete other duties as assigned.

Key Results Expected from this Position:

  • Sales Revenue: Deliver sales revenue to established budgets and create a selling culture that delivers critical sales metrics by strong orientation and training with all new hires.

  • EBITA Performance: Manage all aspects of accounting, operations, compliance, and shrink reduction.

  • Customer Service: Train associate team, during orientation, that is 100% committed to delivering an exceptional customer service experience.

  • Associate Engagement: Curate a culture of constant learning and improvement that engages the entire store team.

Education/Years of Experience:

  • High school diploma or GED required; 1+ year of work experience required and 2+ years of retail experience preferred.

  • Must be a minimum of 17 years of age.

Other Qualifications:

  • Occasional overnight travel may be required.

  • Strong interpersonal skills with proven ability to interact positively with associates, vendors, Base Camp and the management team.

  • Proven ability to handle sensitive and confidential information.

  • Possess a positive, can-do attitude.

  • Ability to work a flexible schedule to meet the needs of the business. Includes nights, weekends, and holidays.

  • Demonstrates ethical and honest behavior in day to day interactions and business decisions.

  • Must be flexible and able to react to the needs of the business.

  • Computer skills to effectively maneuver in a Windows based environment.

  • Ability to communicate, both verbally and written, clearly and concisely in English.

Gander Outdoors is committed to a diverse and inclusive work environment.

With Rights Come Responsibility.

*Gander Outdoors is a responsible licensed federal firearms seller.*

Job Req #: 39821

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