Oracle Senior Project Manager / Programme Manager in United Kingdom, United Kingdom
Senior Project Manager / Programme Manager
Senior Project Manager / Programme Manager (TAM) - ACS UK
The Senior Project Manager / Programme Manager is responsible for maintaining and managing the Oracle Advanced Customer Services (ACS) contract relationship with the customer and the Project Management of ACS Delivery Projects.
They help the customer leverage their ACS Services across the whole Oracle product portfolio to maximize the value from their Oracle investment and achieve desired business outcomes.
Ensures that customers and decision makers are influenced and promptly resolves key issues and problems.
PROJECT MANAGEMENT, ACCOUNT MANAGEMENT, COORDINATION OF CONTRACT DELIVERABLES, CUSTOMER ADVOCACY, STAKEHOLDER MANAGEMENT, FINANCIAL CONTROL, ESTABLISH SERVICE VALUE PROPOSITION, and assist with BUSINESS DEVELOPMENT.
The specific details of their responsibilities and task will vary but will primarily be in the Project Management of ACS solutions.
PROJECT MANAGEMENT Provide project management of large scale customer engagements delivering ACS solutions to Business driven, technically complex requirements across the complete Oracle stack, ensuring successful outcomes for the customer and profitability & revenue for Oracle whilst continually demonstrating the Excellence & value add of Oracle services. Management of project using an industry standard methodology e.g PRINCE II or equivalent.
ACCOUNT MANAGEMENT: Works proactively with the customer to understand key customer projects, pertinent goals, and customer KPIs. Develops an account plan and strategy for leveraging the acquired ACS services to achieve the desired value-based objectives. Perform ongoing account oversight and conduct periodic Account Reviews and reporting.
Plan and manage complete project activities, moving the engagement from Sales into successful delivery, managing resource, defining & driving success criteria whilst providing the interface into the Client.
Delivering concurrent high profile, critical projects covering migrating & upgrading Oracle applications & databases and infrastructure implementations plus transitions to Oracle Cloud.
Financial Control including revenue forecasting, Resource management, Escalation management and Customer relationship.
COORDINATION OF CONTRACT DELIVERABLES: Develop a Service Delivery Plan and Project plans that maps key account objectives to specific contract deliverables. Manage the Delivery Plan, coordinate resource assignments, and manage Projects to drive the desired results delivering high-value to the customer. Properly manage project efforts to prevent scope-creep and ensure optimal profit margin. Ensure Risks and Issues are identified and mitigated in a timely manner.
CUSTOMER ADVOCACY: Serves as the customer advocate within Oracle focusing on ACS LOB issues, but also providing assistance across all lines of business. Customer advocacy via the ability to both clearly articulating the customer’s position, but also manage the customer's expectations (and represent the interests of Oracle).
ESTABLISH SERVICE VALUE PROPOSITION: Work collaboratively with the customer and other members of the account team to understand the Key Business Specifications, the appropriate KPIs, and the associated Payback Avenues to drive ROI for the customer.
BUSINESS DEVELOPMENT: Recognizes and solicits business opportunities within customer accounts and develops to the point where the sales organization can engage in deal pursuit.
Demonstrates in-depth understanding of customers' industries and core business processes, and their technical and business needs.
Experience of delivering large scale IT projects
Evidence of delivering to a proven Project Management Methodology
Experience in escalation management and change control.
Builds significant long-term relationships with key customer contacts. Background in Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, Enterprise software deployments.
PRINCE2 / PMP and standard ITIL Certification is desirable, some knowledge / experience of AGILE
Strong interpersonal skills, Extensive customer "face-to-face" experience at middle or executive levels
Strong relationship building skills,
Solid industry experience/knowledge
Conflict management skills, time management and self-management ability,
Strong management skills,
Strong team orientation,
Experience in IT/Account Management.
Detailed Description and Job Requirements
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle
- s support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.
Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at Oracle with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Location: GB-United Kingdom
Job Type: Regular Employee Hire