Marsh & McLennan Benefit Counselor - Open Enrollment - College Recruitment 2018 in Urbandale, Iowa

  • At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers of their most vital asset — their people. We’re in the business of creating more secure and rewarding futures for our clients and their employees, whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Our passion is making a difference in people’s lives. For us, it’s not just a business, it’s a mission. Our more than 22,000 employees work every day to enable people around the globe to live, work, and retire well. At Mercer, We say we Make Tomorrow, Today.

In your role as a Benefit Counselor, you will be a vital call center team member responsible for educating people of all backgrounds on health and life benefits during their employer’s open enrollment season. Since we don’t believe in a one-size-fits-all solution, you can use your problem solving and relationship building skills to provide excellent customer service as you guide people through the decision making process. This role affords recent college graduates a unique opportunity to work alongside of some of the brightest people in the industry, understand the complex healthcare landscape and gain key skills for future growth opportunities. You will receive all the training you need to be successful in this role and will come to work each day knowing you can make a positive difference in people’s lives.

If you imagine yourself working for a well-recognized, global company, in a fast-paced environment alongside of like-minded professionals committed to providing solutions built on creativity and focused on meaning, then Mercer is the place for you.

What can you expect when you join Mercer as a Benefit Counselor?

  • You will be part of a company committed to enhancing the health, wealth and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people.

  • You can rest assured that a high value is placed on diversity and we work to foster understanding, inclusion and innovation in the workplace.

  • As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities.

  • You will be doing meaningful, challenging work and can look forward to a career with many opportunities to learn, grow and advance.

  • You will work in an exciting environment with a reputable company and receive paid training. (All Benefit Counselors will train to obtain their life and health license within the first 30 days of employment.)

  • You will receive a competitive salary and comprehensive benefits starting on day one such as: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits and more!


  • Basic Requirements:

  • H.S. Diploma or equivalent

  • One+ years of proven customer service or sales experience

  • Minimum 6 months experience using Microsoft Office and experience navigating multiple systems without assistance

Preferred Qualifications:

  • BA/BS degree or equivalent

  • Bilingual (Fluent in Spanish and English- written and verbal)

If you’re looking for a career with purpose, join the Mercer team. Benefit Counselor classes start in June, July and August.

For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet Sexual Orientation/Gender Identity employers.