Marsh & McLennan Desktop Support Analyst in Urbandale, Iowa

Marsh & McLennan Companies is seeking a talented and motivated Desktop Support Analyst to join our team. As a Desktop Support Analyst, you will be responsible for providing technical support to internal clients across our operating companies. If you have a knack for technology and enjoy helping others apply today. Responsibilities: Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software Assists in the setup and operation of audio visual hardware as required by end user Determines appropriate hardware and software based on corporate policy and end user requirements Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues Escalates incidents and questions to appropriate support groups Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves May assist in administration and maintenance of technology infrastructure components May assist in installation, maintenance, troubleshooting and repair of office telephony system Uses corporate incident management system to record and track all support work Maintains accurate hardware and software records for corporate assets Performs time tracking tasks as required May assist with the procurement of hardware and software Supports team’s abilities and functions through positive customer relations Contributes to the improvement and enhancement of processes and procedures Qualifications Associates degree in a technology related discipline; OR a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline Minimum of one year related work experience; two years preferred Knowledge of company desktop operating systems and software Knowledge of standard computer hardware Superior customer service skills Ability to independently plan, organize and prioritize one’s own activities Ability to express ideas clearly in both written and oral communication A+ certification preferred Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE) Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams Marsh & McLennan Companies is a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services; Mercer is a leader in talent, health, retirement and investment consulting; and Oliver Wyman is a leader in management consulting. With annual revenue of $13 billion and approximately 60,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. The Company is committed to being a responsible corporate citizen and making a positive impact in the communities in which it operates. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity . Visit www.mmc.com for more information and follow us on LinkedIn and Twitter @MMCGlobal Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/ . We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity . Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R035746-en R_035746