Marsh & McLennan Operations Supervisor - Underwriting in Urbandale, Iowa

Monitors workflow and department processes to ensure production and quality goals are met. Oversees all aspects of policy administration. Policy administration may include underwriting of applications, issuance and declination of coverage, review of problem files, mid-term change requests, renewals, and premium collection. Oversight could include administration or quality assurance. Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and encouraging a positive team atmosphere. Handles and resolves escalated inquiries. Communicates updated information to staff. Consults with management to improve effectiveness and efficiency of workflow and communicates trends and escalated issues as appropriate. Ensures department and corporate policies are followed and completes necessary paperwork/processes to ensure objectives are met and resources are available for staff. Interviews and selects candidates, conducts performance management, and fosters employee development. Monitors staff functions, mentors, and provides feedback to employees. Analyzes reports to ensure objectives are met and determine ways to enhance departmental productivity. Coordinates processing with various internal departments. Attends meetings with other departments to resolve issues and provide updates to management. Recommends training programs to ensure the continuous education and development of personnel. May collaborate with carriers on product enhancements, pricing, and software improvements. May manage new client implementation and existing client business, interfacing with appropriate areas/individuals to ensure objectives are met. Other duties as assigned. R038563-en R038563