Marsh & McLennan Retention Specialist I - Telesales in Urbandale, Iowa

The purpose of this position is to place outbound calls to current clients in an effort to retain business. Offers and explains other lines of business to existing clients.

Places outbound calls to current clients in order to retain business and provide excellent customer service. Provides prompt and courteous service to all customers, while maintaining company standards. Answers client questions and transfers to appropriate department as necessary. Markets products and services via the telephone to maximize lead generation for various sales areas. Provides solutions to objections and acts upon additional opportunities to retain coverage. Follow up on quotes and applications to close a sale. Renew and bind coverage. Enters all information related to the call for tracking and reporting purposes. Performs administrative tasks supporting application processing Qualifications

High school diploma required. Minimum of 1 year of outbound call center experience in the insurance industry.
Excellent written and verbal communication skills to effectively interact with customers on the telephone. Ability to interpret insurance products to clients. Ability to motivate and influence people towards suggested products/solutions. Sales aptitude. Possess self-discipline, self-motivation, and ability to meet assigned objectives. Strong organizational and time-management skills to handle multiple tasks. Detail oriented to ensure accuracy. Basic computer skills and the ability to navigate through multiple systems without assistance. Core competencies include:

Communicating with Impact Developing and Maintaining Relationships Negotiations P & C Licensing must be obtained within 45 days of hire. At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit for more information and follow us on LinkedIn and Twitter @Mercer.

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R_013286-en