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Marsh & McLennan Senior Client Account Consultant in Urbandale, Iowa

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today . Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @MercerAt Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today . Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @Mercer The purpose of this position is to act as the primary client relationship manager with responsibility for all account servicing. Functions as the central point of communication in the department acting as a liaison between various departments and functional areas. Consults with the Client Executive/Program Manager in the day-to-day client needs. Proactively manages tasks and projects that impact administration of the business to achieve timely and efficient action. This position executes on core functions for servicing the client’s account/program in addition to serving as the source of knowledge concerning the client’s needs. Partners with the Client Executive/Program Manager to complete projects. Handles more complex client issues and makes recommendations by utilizing client service and administration expertise. Mentors and provides feedback internally to other team members. Advises Client Executive/Program Manager and/or client/carrier of underwriting and marketing offerings. Implements marketing plan for the communication of the client’s program to its employees, members or owners. Attains commitment of resources required to keep client project on track, following up to ensure commitments are kept and accomplishments realized. Serves as the project leader on activities required for a smooth takeover and/or implementation of new business. Evaluates current processes and determines new solutions and process improvements, communicates those across other departments and functional areas. Attends conferences, client meetings and meetings with other departments. Establishes strong relationships with the client/carrier and develops an understanding of all aspects of the client. Identifies and communicates opportunities for cross-sell. At this level, the incumbent in this role will work with more complex clients, multiple product lines, multiple clients and larger scope insurance programs. ESSENTIAL JOB RESPONSIBILITIES Note: These statements are not intended to be an exhaustive list of all responsibilities and duties. Responsibility Client Servicing · Manages the delivery of services and the day-to-day client needs to retain accounts, establish strong client relationships and achieve high levels of client satisfaction. · Maintains and expands client relationships by analyzing, communicating and identifying coverage gaps, ensuring that a client’s risk is being managed in an optimal manner. · Identifies important business needs of client and assist with achieving objectives by effectively communicating to the Client Executive/Program Manager. Alerts functional areas and escalates issues as appropriate. · Maintains client required business documentation. · Maintains files and updates management regularly on issues log, executing on documentation issues. · Executes all cyclical event processing. · Establishes client & carrier relationships and develops an understanding of all aspects of the client and carrier. · Manages escalated participant issues working directly with the Client Service Analyst regarding systemic or process issues with global impact to client or book of business. Recognizing and managing the risk to protect the firm from Errors and Omissions (E&O). · Attends conferences, client meetings and meetings with other departments. Establishes strong relationships with the client/carrier and develops an understanding of all aspects of the client. Identifies and communicates opportunities for cross-sell. Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity . Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R063968-en R063968

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