Marsh & McLennan Senior Technical Account Manager in Virginia Beach, Virginia

MMA Mid-Atlantic – Virginia Beach, VA (264-19) Senior Technical Account Manager, Business Insurance (P&C) Marsh & McLennan Agency (MMA) is a wholly owned subsidiary of Marsh, serving the risk prevention and insurance needs of middle market companies in the United States. MMA has access to broad resources and solutions across all of its sister companies under the Marsh & McLennan Companies (MMC) banner. Through the strength of our management team, our geographic presence and our world class services, MMA provides public and private companies with risk management and employee benefit support that helps them flourish. We are proud to provide our clients with best-in-class services that meet their growing needs. Responsibilities Addresses backlog situations and work with Manager to resolve Assists the Commercial Lines Manager with orientation and training of Technical Account Managers and serve as a technical resource. Prepares Premium/Loss Analysis and Experience Modification Analysis Provides prompt, courteous, knowledgeable service with client contact, as needed. Processes new business/renewals, endorsements, certificates, cancellations, audits, interim reports and other transactions, as required within agency guidelines, workflows and standards. Ability to rate, as required. Resolves applicable Accounting Discrepancies Exhibits advanced coverage knowledge and policy-checking skills. Assists the department in writing new business and renewals, as requested, through application assembly, setting up files, assembling proposals, issuing binders I.D. cards, etc., in accordance with agency standards. Determines reasons for requests for cancellations, act to save accounts in accordance to agency standards and workflows. Maintains client files on computer system and use computer system to perform all transactions. Remains aware of opportunities for adding new business to existing accounts or to cross-sell business to other departments. Keeps up to date on rates, forms, and coverage changes through bulletins and circulars. Performs all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions. Provides assistance to other employees and performs various administrative and other duties as needed. Qualifications Effective oral and written communication and relationship building skills essential. Proficiency with agency management systems, Sagitta preferred, and proficient with Microsoft Office products, including Word and Excel. Exceptional time management and organizational skills. Must be a self-starter, demonstrate resourcefulness, and have good problem solving skills Exhibit competent coverage, underwriting and risk management knowledge. Requirements Minimum of 4 years agency or brokerage experience in Property & Casualty lines coverage and markets required; real estate, construction, manufacturing, education and transportation experience preferred. P&C licensure (Property & Casualty) or ability to obtain within 90 days of employment required. Insurance designation or demonstrated equivalent knowledge a must. R047823-en R047823