Oracle Sr Client Manager - NetSuite Services in Canada
Sr Client Manager - NetSuite Services
Why Oracle NetSuite?
One word - transformation.
At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000 customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud applications pioneer, today Oracle’s NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
Transform your career at Oracle NetSuite
At Oracle NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?
Lead continuous improvement initiatives and address escalations across internal teams using solid understanding of Customer business process requirements and Oracle NetSuite platform functionality.
Work proactively to analyze the Customer journey at Oracle NetSuite and identify opportunities for continuous improvement in Oracle NetSuite products and services to reduce churn, enhance ARR and enable Customer Success.
Manage complex escalations to successful resolution. Possess a fundamental understanding Develop and leverage strong relationships within Oracle NetSuite to ensure successful outcomes and provide real-time feedback to product and operations teams.
Drive maximum adoption of Oracle NetSuite solutions in conjunction with Client business needs
Place the client first in everything with focus on first year of experience with Oracle NetSuite: Time-to-value, initial adoption & satisfaction, business results and Customer Satisfaction
Develop customer experience insights through direct customer-interaction and NetSuite-internal feedback from other departments
Identify solution expansion opportunities via high value relationship with Clients and internal teams.
Ensure Clients realize the value of their investment with Oracle NetSuite to ensure they remain a long-term customer.
Provide input into the Customer Success Methodology and direction.
Embrace leadership roles toward improvement of the team.
Preferred Qualifications include:
Strong understanding of SaaS/Cloud ERP, CRM, SFA, and/or OmniChannel Commerce business processes and user experience.
Proficiency on the Oracle NetSuite platform strongly preferred, including implementation and/or end user experience and a fundamental understanding of Oracle NetSuite’s core functionality, Analytics and Support architecture. NOTE - competitive platform solution experience will be considered.
Vertical-specific experience in Manufacturing, Retail, Channels & Alliances and/or Ecommerce.
Demonstrated executive-level communication skills (process-first mindset, P&L acumen, negotiation & diplomacy)
Consulting experience strongly preferred
Familiarity with Oracle NetSuite’s Revenue model and selling motion a plus.
Ability to exhibit grace under pressure, execution drive and readiness to advocate for the Client while balancing the needs of the company.
Bachelor level degree in Accounting, Finance or comparable strongly preferred. MBA or other relevant graduate degree a plus.
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Location: United States
Other Locations: Canada
Job Type: Regular Employee Hire
- Oracle Jobs