Oracle EBS Apps Tech in Hong Kong
EBS Apps Tech
EBS Apps Tech
Contribute to the profitability of Advanced Customer Support (ACS) by providing consultancy, technical support, and business solution implementation to Oracle customers to assure the highest level of customer satisfaction.
Deliver support, consultancy and technical implementation services to application products customers (e.g. EBS) including upgrade, support, operational maintenance, etc
Develop and deliver proactive services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planning
Research and address technical problems and enquiries from customers
Provide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation management
Assist customers to maximize the stability, availability and performance of their critical business systems
Assist Technical Account Managers and pre-sales in designing, formulating technical solutions, and participating presales activities when needed
Ensure readiness for new products/features released to the market
Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customers, at all levels, to ensure customer satisfaction with Oracle's products and support organization
RELEVANT EXPERIENCE and TRAINING:
Good Understanding of Oracle E-Business Suite Architecture, physical data structures and their usage
Knowledge in EBS modules (financials, supply chain, manufacturing, etc)
Experience in EBS R12 and 11i technical configurations, patching, and upgrade, and possesses Apps DBA skills
Working experience in Oracle Forms, Oracle Reports, XML Publisher reports, Oracle Workflow, Discoverer, WebADI, Weblogic server and Oracle RDBMS
Customization skills on PL/SQL forms, reports, interfaces, conversions, migrations, extensions, OAF, with good team development practice and good coding standard
Knowledge in EBS and database performance tuning
Knowledge in ODI, OBIEE, experience in analytics and data warehousing preferred
Self-motivated, able to work independently and under pressure
Good Communication skill and fluent in English and Cantonese, Mandarin is preferred
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer
s IT staff on a regular basis. Either at the client
s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor
s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle
s core products, applications, and tools is important.
Location: Hong Kong
Job Type: Regular Employee Hire