Eaton Corporation Associate Analyst - IT Infrastructure Operations in India

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

Eaton India Information Technology Center (EITC) is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.

At EITC, we are currently looking for experienced IT professionals to join our Infrastructure COE (INFCOE) to provide 24x7 system Monitoring of Critical Eaton IT Systems including the Mainframe Consoles and all Critical IT Servers and components via established Monitoring methods. Respond to system requests as needed and resolve issues where possible. Make callouts to responsible teams as needed to ensure critical systems remain or are returned to operational status.

A. Monitor systems/applications as part of day to day Command Center Operations in 24x7 environments.

B. Use system and network tools to watch for interruptions in service or other pre-defined system events

C. Take predetermined, diagnostic or remedial action where defined

D. Open tracking tickets for service interruptions and set severity based on defined criteria

E. Ensure SLAs, schedule, quality and customer satisfactions are meet and exceeded.

F. Ability to prioritize and successfully handle multiple engagements simultaneously.

G. Responsible for achieving assigned metrics for the organization

H. Contact the appropriate second level support team to respond to each service interruption

I. Assist in problem resolution as directed by second level

J. Participate in shift hand-off to ensure seamless support at shift turnover

K. Expected to perform as a virtual extension of the Eaton Data Center organization

Qualifications

Skills (Functional):

A. Strong work ethic; highly organized; ability to work under minimal supervision.

B. Excellent problem solving/ analytical skills.

C. Flexibility, adaptability, and ability to deal with ambiguous situations..

D. Strong information gathering skills

E. Strong communication skills

F. Good team player

G. Complete Understanding of Remote Infrastructure Management using ITIL Framework.

H. Strong Understanding of Global Command Center, L1 Support Model and the Work Flow between L1 to L2.

Skills (Technical):

A. Knowledge of Data Center Technologies, Facility Maintenance, Wide Area Network and Security.

B. Knowledge of Operating systems like Windows, Unix, Linux, etc.

C. Knowledge of any system/application monitoring tools like Control-M, CA-7, HP Operations Manager etc.

D. Knowledge of Remedy.

E. 3-5 Years of IT Infrastructure Support Experience.

F. Education - Any Graduate

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: Relocation from within hiring country only

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.