Shell Lubes Sales Ops Specialist in Pakistan


Job Title:

Lubes Sales Ops Specialist

No. of Positions:


Job Description:

Job Purpose:

This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle. The incumbent supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle. The Customer Operations Support owns pricing and the contract set up, amendment and management process. This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.

Principal Accountabilities:

  1. Contract Management:
  • Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance.

  • Execute contract’s legal and fiscal requirements

  • Ensure contracts are signed and stored in line with local country requirements

  • Review contract performance as part of SCM process

  • Support preparing for tender bids

  1. Pricing:

Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related queries/concerns.

  1. Trouble Shooting:
  • Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover root cause of issues and implement sustainable fixes
  1. Master Data Set Up & Amend:
  • Maintain Sales Hierarchy, contract registers and banding adherence

  • Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment

  • Process manual vouchers received from Retailers during offline card transactions

  • Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements

  1. Data Integrity Management:
  • Maintain master data integrity. Review Data Quality Standards reports, correct any data errors and track performance.

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Country of Work Location:


Company Description:

As one of the world’s leading energy companies, Shell plays a key role in helping to meet the world’s growing energy demand in economically, environmentally and socially responsible ways. In Pakistan, Shell is the second largest OMC and employs 400+ people directly and over 12,000 indirectly.

Maintaining its legacy of 116 years with a portfolio of robust businesses and international product offering, Shell Pakistan Limited (SPL) continues to meet the energy needs of the country serving over a million customers across the country every day.

Shell in Pakistan is committed to making business decisions that demonstrate economic, social and environmental responsibility. Over the years, SPL has built a diverse Social Investment portfolio aligned with our business activities in Pakistan.


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Shell is an Equal Opportunity Employer.


  • Bachelor degree preferred (Business related major) or equivalent experience

  • Previous experience in Customer service or operation

  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell

  • Able to demonstrate a continuous improvement mind-set

  • Demonstrated communication and relationship building skills

Work Location(s):



South Region