TeleTech Senior Manager, Talent Acquisition in Philippines



Senior Talent Acquisition Manager

TeleTech is seeking a Senior Talent Acquisition Manager to join our Enterprise Services team. Our Human Capital Team brings significant value and contribution to our company through always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that Teletech is the right place to work.

*What you’ll be doing: *

Senior Talent Acquisition Managers support assigned business sites and leaders to strategically address all talent acquisition needs. They develop and implement initiatives in support of key business goals and strategies. They proactively identify marketing and recruitment initiatives that will substantially enhance bottom line results and improve employee related gross margins. Over time, they establish themselves as an indispensable member of the operational leadership team. Senior Managers must be able to quickly adapt plans and shifts directions in order to meet changing client requirements. This is challenging position that is suited for a highly-energy individual who can motivate their team to consistently meet aggressive goals.

What you’ll bring to us:

  • Overall accountability for recruitment in a CMS

  • Leads Recruiting Team by providing day-to-day control and direction on applicant assessment, selection and offer.

  • Scope covers agent hiring targets and business support roles for a CMS.

  • Collaborates with Site Director on all recruitment needs for CMS to ensure agent hiring and business support vacancies are filled timely.

  • From time to time, participates in presentations to existing and potential clients on high volume recruiting methodologies, sourcing strategies and applicant assessment.

  • Ensures Hirepoint and other recruitment solutions are fully utilized by the CMS

What skills you’ll need:

  • Bachelor’s Degree

  • Strong knowledge in multiple TA/HC disciplines (marketing, talent assessment, compensation, recruiting, employee relationship, legal, etc.). Working knowledge of HR systems, compensation strategies, technology, and statistical techniques

  • 10 years strong experience in Volume and Corporate Recruitment

  • Proven ability to build relationships of trust with Director level leaders. Ability to influence leaders and team members of differing viewpoints to create positive outcomes

  • High level of integrity and judgment

  • Ability to manage multiple, complex, on-going projects

  • Knowledge of business technologies, metrics, local and state employment laws

Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions.Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

What We Offer:


/Do the right thing//w//Lead Everyday//w////Seek first to Understand//w////Reach for Amazing//w// //Act as one//w////Live life passionately/



/[TeleTech Talent Network] /


/Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech./

Job: *Human Capital / Talent Acquisition

Title: Senior Manager, Talent Acquisition

Location: Philippines

Requisition ID: 025ER