Oracle Technical Analyst 2-Support (ERP) - Q3 in Philippines
Technical Analyst 2-Support (ERP) - Q3
Accounting Support (ERP)
Why ORACLE NetSuite?
We offer amazing benefits and
competitive salary package! Aside from our cool workplace, you’ll be surrounded
by smart, innovative, caring people — invested in our customers and the
community. If you’re looking to share your unique perspective and ideas at a
collaborative table and help equip all kinds of businesses achieve their
This is for a Permanent role and requires youto work at our office in Glorietta Makati and on night shift/graveyardhours.
You will continue to practice, trained of yourexpertise in Accounting and acquire new skills in performing it in anIT Industry.
Your primary task will be to provide Accountingrelated support to customers who contact the Oracle Solution Center andmaintain high level of customer satisfaction while meeting guidelines(mostly through electronic means)
You are the point-of-contact ofour Clients by providing phone and online resolutions of Accounting issuesof our Enterprise Resource Planning (ERP) and Customer RelationshipManagement (CRM) software.
As a primary point of contactfor customers, you are responsible for facilitating customer relationshipswith Support and providing advice and assistance to internal Oracleemployees on diverse customer situations and escalated issues.
Possesses at least a Bachelor's/CollegeDegree, Finance/Accountancy/Banking or equivalent.
Knowledge in any Accounting Software i.e. SAP,Quickbooks is an advantage.
Fresh or recent graduates and Industryshifters from Banks, Financial and Insurance Institutions are welcome toapply.
Willing and able to work on a night shiftschedule.
Knowledge in GAAP and ERP/Accounting softwares(i.e. JD Edwards, SAP, Quickbooks) is an advantage.
CPA holders are preferred
Confident and can effectively communicate bothin oral and written English.
Demonstrate excellent customer orientationskills, problem solving and critical thinking skills
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Job Type: Regular Employee Hire