Oracle Director of Customer Incident - Oracle Cloud Infrastructure Team in Singapore

Director of Customer Incident - Oracle Cloud Infrastructure Team

Preferred Qualifications

Do you like being part of a high-functioning team, learning new things and have a passion for all things cloudy? Do you want to be an integral part of transforming the Internet landscape? If you want to work in a forward thinking environment and experience rocket ship growth and career advancement, this is the perfect fit!

Job description

The Oracle Cloud Infrastructure team is building a new technology organization. This new entity is being constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the laser focus on excellence.

Oracle’s extensive enterprise customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle is in the early stages to provide highly cost effective compute, storage, & PaaS Cloud solutions to its customer base.

We are specifically looking for a Director to join the Oracle Cloud Infrastructure group. You will be responsible for managing a team of customer focused Engineers with operations or support experience to build a world-first and best in class customer experience blending customer support, operations and communication disciplines. The position will be responsible for the day to day activities of the technical staff as well as management of customer issues, questions and assistance as they arise.

Job Responsibilities

  • Manage a team from a variety of technical backgrounds

  • Have a data-driven mindset/passion

  • Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.

  • Focus on operations/incidents & issues.

  • Document key learnings and other relevant details as part of the support you provide.

  • Continually improve skills through work experience and training

  • Coach and mentor personnel to ensure working efficiently and accurately in a team oriented professional culture

Job Requirements

  • Bachelor’s degree, in Computer Science, MIS or related field

  • 8 years’ experience managing technical programs

  • Customer obsession, passion for delighting customers

  • Strong understanding of cloud concepts and platforms

  • Experience in cloud communications, operations, NOC or similar is preferred

  • Proven ability to quickly learn new technical domains and train others

  • Excellent written communication skills

  • Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills

Detailed Description and Job Requirements

Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.

As a director of the software engineering division, you will apply your extensive knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and envision future improvements to the architecture.

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

Job: Product Development

Location: Singapore

Job Type: Regular Employee Hire

Organization: Oracle