AT&T LMAC Engineer in Slovakia
You will be responsible for end to end customer’s Service Request per Change Management.
Roles and Responsibilities:
Process, including project management tasks (liaising with 3rd parties, scheduling, execution of planned change request), customer single point of contact for assigned project
technical validation and preparation of the change request (configuration script), execution of the change during scheduled window, testing & troubleshooting, root cause analysis, producing technical documentation
project administration & data processing in internal tooling (multiple applications, dBs, tools)
Key Competencies and Skills:
IP and data routing technology and policies, network design
knowledge of network protocols: BGP, OSPF, RIP, EIGRP, MPLS, VRRP, HSRP, GLBP, etc.
security, NAT configuration, proxy server and firewalls
WAN technologies: Ethernet, Frame Relay, PPP, POS, ATM, DSL, ISDN, etc.
QoS, Multicast, VoIP, PVC/VRF-lite
Hardware: Cisco routers, switches, CSU/DSU, modems
Education and Qualifications:
university degree in technical field (Telecom/Networking) an advantage
strong English communication skills - both written & verbal (advanced level) an advantage
2+ years of experience or adequate knowledge with Cisco configuration or network technical support 3rd level
project & change management experience is a plus
required CCNA, CCNP (routing & switching) is an advantage
customer handling & analytical skills
ability to work under pressure & flexibility
Working hours: EMEA time zone with flexibility to work US EST hours + engineers are expected to be flexible and to support customers in different time zones (irregular events in the evenings/weekends)
Salary from 1600 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.