Combined Insurance Customer Service Rep- Cash Management in United States

Key Responsibilities

  • Provide superior customer service to all customers (internal/external) by answering questions in an efficient manner

  • Capable of handling incoming calls in an automated call delivery environment;

  • Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner

  • Anticipate customer needs

  • Understand work unit business processes and procedures and make recommendations for improvement;

  • Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards

  • Gather, organize, and analyze specified information and reports to assist in the underwriting decisions

  • Provide input and guidance to the underwriter on all issues related to assigned accounts;

  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems.

  • Respond to all correspondence in a timely and professional matter;

  • Employ sound judgment when discussing customer issues to provide best possible service.

  • Learn with a high regard for accuracy basic knowledge of Property and Casualty insurance principals and company products

  • Analyze current processing problems/issues and provide reasonable solutions;

  • Multi-task in a fluid environment; Navigate multiple systems and applications to research, analyze and resolve customer inquiries

  • Perform applicable procedures in compliance with home office, corporate and regulatory standards (e.g.,SOX).

  • Adjust to changing priorities.

  • Effectively utilize job specific technology

  • Perform all other duties as assigned

  • Works well with both internal/external business partners to provide quality products and services for our customer.

  • Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work and handle call volumes within the established timeframe.

    Key Requirements/Skills/Experience

  • Strong customer service skills including oral and written communication.

  • Experience in a call center or customer service environment preferred

  • Knowledge of customer service principles and practices

  • Sales experience a plus

  • Property and Casualty experience is preferred; Understanding of or ability to learn Personal Insurance product and underwriting guidelines;

  • Ability to handle multiple priorities within strict time constraints.

  • Excellent organizational skills, with the ability to multi-task;

  • Excellent verbal and written communications skills;

  • Excellent collaboration skills

  • Analytical skills

  • Possesses the ability to work independently to complete assignments in a timely manner.

  • Ability to work independently, as well as in a team environment.

  • Demonstrated commitment to team and departmental goals.

  • Ability to make informed decisions, achieving the appropriate results.

  • Excellent data entry skills are required.

  • Knowledge of MS Word and Excel.

  • Work on-site at a Chubb Location

  • Work overtime as needed with an occasional Saturday

  • Regular and reliable attendance.

Job: *Operations/Administration

Title: Customer Service Rep- Cash Management

Location: null

Requisition ID: 322287