Combined Insurance Customer Service Rep- Cash Management in United States
Provide superior customer service to all customers (internal/external) by answering questions in an efficient manner
Capable of handling incoming calls in an automated call delivery environment;
Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
Anticipate customer needs
Understand work unit business processes and procedures and make recommendations for improvement;
Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards
Gather, organize, and analyze specified information and reports to assist in the underwriting decisions
Provide input and guidance to the underwriter on all issues related to assigned accounts;
Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
Respond to all correspondence in a timely and professional matter;
Employ sound judgment when discussing customer issues to provide best possible service.
Learn with a high regard for accuracy basic knowledge of Property and Casualty insurance principals and company products
Analyze current processing problems/issues and provide reasonable solutions;
Multi-task in a fluid environment; Navigate multiple systems and applications to research, analyze and resolve customer inquiries
Perform applicable procedures in compliance with home office, corporate and regulatory standards (e.g.,SOX).
Adjust to changing priorities.
Effectively utilize job specific technology
Perform all other duties as assigned
Works well with both internal/external business partners to provide quality products and services for our customer.
Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work and handle call volumes within the established timeframe.
Strong customer service skills including oral and written communication.
Experience in a call center or customer service environment preferred
Knowledge of customer service principles and practices
Sales experience a plus
Property and Casualty experience is preferred; Understanding of or ability to learn Personal Insurance product and underwriting guidelines;
Ability to handle multiple priorities within strict time constraints.
Excellent organizational skills, with the ability to multi-task;
Excellent verbal and written communications skills;
Excellent collaboration skills
Possesses the ability to work independently to complete assignments in a timely manner.
Ability to work independently, as well as in a team environment.
Demonstrated commitment to team and departmental goals.
Ability to make informed decisions, achieving the appropriate results.
Excellent data entry skills are required.
Knowledge of MS Word and Excel.
Work on-site at a Chubb Location
Work overtime as needed with an occasional Saturday
Regular and reliable attendance.
Title: Customer Service Rep- Cash Management
Requisition ID: 322287