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Combined Insurance Customer Service Rep in United States

/Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally./

Responsibilities: - Provide superior customer service to all internal/external business partners - Assume ownership and timeliness in handling Agency inquiries and policy change requests in an efficient, accurate and professional manner - Responsible for the rating and issuance of Personal Insurance new business, endorsements and renewal policies - Demonstrate the ability to analyze information to make appropriate decisions and solve problems - Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines - Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries - Maintain established levels of productivity and quality standards within a fast paced environment - Process assigned work and handle call volumes within the established timeframe - Perform all other duties as assigned


Requirements: - Strong customer service skills including oral and written communication - Some experience in a call center or customer service environment - Knowledge of customer service principles and practices - Property and Casualty experience is preferred - Ability to handle multiple priorities within strict time constraints - Excellent Collaboration skills - Possess the ability to work independently and in a team environment to complete assignments in a timely manner - Demonstrate commitment to team and departmental goals - Ability to make informed decisions, achieving the appropriate results - Excellent data entry skills are required - Demonstrated knowledge of MS Office systems - Work overtime as needed - Regular and reliable attendance - Ability to work any shift between the hours of 7am and 7pm CST, M-F based on business need

/Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law./

Job: *Operations/Administration

Title: Customer Service Rep

Location: null

Requisition ID: 325695