Combined Insurance Customer Service Representative in United States
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
As a Customer Service Representative, you are accountable for:
• Courteously and promptly answering all calls received in the Service Center from insurers, claimants, agents and any other parties. Gathering the necessary information in a timely manner needed for processing. • Accurately entering the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention • Responding to status and inquiry calls from customers regarding policy and coverage information within authority - appropriately transferring calls to correct departments when needed • Performing data entry of faxes to include most lines of business and loss types • Actively reporting trends and/or service issues to the management team to ensure service levels to our customers and business partners are being met • Supporting an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as helping to develop more efficient workflows • Flexibility with shift schedule and availability to work some Saturdays, holidays and overtime when needed
Knowledge, Skills and Abilities
• Ability to accept feedback in a positive manner and utilize feedback for personal development • Strong PC navigation skills, including knowledge of Windows operating environment and internet • Strong communication skills - ability to effectively interact with all levels of internal and external business partners • Excellent verbal and written communication skills • Strong customer service and telephone skills • Demonstrates ability to meet or exceed established ACD Performance Measures • Effectively work in a team environment
Education and Experience
•Prior call center experience preferred •Insurance experience a plus
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
Title: Customer Service Representative
Requisition ID: 326795