Marsh & McLennan Global Access Management – Manager NASA in United States
MARSH & McLENNAN COMPANIES (NYSE: MMC) is a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. Marsh is a global leader in insurance broking and risk management; Guy Carpenter is a global leader in providing risk and reinsurance intermediary services; Mercer is a global leader in talent, health, retirement, and investment consulting; and Oliver Wyman is a global leader in management consulting. With annual revenue of $13 billion and 63,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice, and transactional capabilities to clients in more than 130 countries. The Company prides itself on being a responsible corporate citizen and making a positive impact in the communities in which it operates. Visit www.mmc.com for more information.
Marsh & McLennan Companies Corporate serves as an internal business function providing infrastructure and operational services to our family of companies. Through a shared vision and best practices, we provide efficient and sustainable solutions to meet internal customer business needs. We are looking for talented and motivated individuals to join our team!
The MGTI Access Management team provides the MMC Operating Company’s employee domain and system accounts, as well as data access to folders and shares globally while adhering to Information Security best practices and defined audit requirements.
The manager is ultimately responsible for ensuring service delivery, recruitment, team management and representing the Access Management team. They are responsible for ensuring that GLAM operations are conducted in adherence to the company’s and MGTI’s policies, and its own internal processes.
Delivery of Global Access Management Operations and support 24x7x365
Provides capacity, availability, service level, and IT service continuity management for the Global Access Management team.
Integrates IT key processes between other groups
Maintains service delivery and service level agreements for colleague support services.
Ensures that all phases of GLAM support are coordinated, monitored, tracked and resolved appropriately.
Assigns personnel to various operations and directs their activities.
Reviews and evaluates work and prepares performance reviews.
Oversees management of up to 15 FTE’s locally and backfills EMEA/APAC Manager when required meaning a total global team size of up to 30 people
Makes compensation decisions for new hires, promotions, merit increases, etc.
Conducts performance management and progressive counseling conversations, as required.
Education (degree / diploma)
- Bachelor’s degree in computer science or equivalent is desired.
10 + years proven management experience
5 + years Active Directory/Access Management
Leading & Managing Projects
Knowledge and skills (general and technical)
Proven success managing Operations within large technical teams..
Exceptional mentoring, leadership, and customer service skills
Strong understanding of networking concepts and protocols
Excellent interpersonal, written and verbal communication skills
Effective presentation skills
Strong decision making, problem solving, and analytical skills
Persistence, an eye for detail and ability to complete projects and keep to deadlines
Planning and organizing – self-starter. Ability to set priorities and deliver objectives without the need of day-to-day supervision
Strong organizational skills with emphasis on detail and follow-up
Strong troubleshooting skills for numerous Operating Systems
Ability to communicate effectively with all levels of IT staff as well as other departments on issues of varying complexity; good judgment and flexibility in response
Advanced NTFS Permissions
Active Directory (Multiple Domains)
Exchange (Multiple Domains)
Internal contacts (and purpose / nature of relationship)
- Provide Information Technology account support for internal employees and contractors of MMC directly with all Operating Companies, and regions. MGTI team members and managers for project work, and determine solutions.
External contacts (and purpose / nature of relationship)
- Recruitment agencies – Recruitment and management of Contractors & external resolver groups
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.