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Church & Dwight Co., Inc. National Business Manager - eCommerce in United States

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary

Church & Dwight is seeking an entrepreneurial, solutions oriented and financially minded individual that shares a passion for recognizing and developing new business opportunities. This strategic role on our eCommerce team is responsible for managing some of our fastest growing Pure Play eCommerce partners, Grocery Delivery platforms and 3P marketplaces. This individual will directly engage with select eCommerce retail partners and internal teams and act as the key liaison for all aspects of our relationships, communications and activities with their assigned accounts.

The ideal candidate for the position will possess a wide range of eCommerce knowledge and skills, as they are responsible for performing a variety of tasks as a pivotal member of the sales team. The NBM, eCommerce will develop and implement strategic initiatives while incorporating consumer needs, marketing initiatives, new product development and supply chain innovation to drive the overall performance and health of our brand portfolio. They will manage all activities related to sales and relationship health with assigned pure-play eCommerce customers, while collaborating with a Broker Agency to insure all CHD goals and objectives are executed and accomplished.

This position reports to the eCommerce Team Leader and will work closely with the extended eCommerce team contacts including Trade Marketing, Digital Marketing, Supply Chain, IT and various contracted broker agencies.

Role Accountabilities and Responsibilities

  • Attain annual sales, trade-spending, and net profit goals.

  • Provide accurate and timely sales forecasts.

  • Build strong cross-functional relationships with account contacts and gain expert knowledge on the customer's go to market strategy.

  • Maintain regular reporting and forecasting activities. These objectives should be accomplished within, or below, all budgetary constraints.

  • Own all direct contact with retailer partners and address specific requests/requirements in a timely fashion.

  • Negotiate all programming investment terms and contracts; conduct regular business reviews as needed.

  • Educate cross-functional members of CHD organization on key aspects of customer’s business needs.

  • Allocate trade budget to specific programs that drive the business and ensure trade spending is kept within budge.

  • Collaborate with Digital Marketing, Brand, Shopper Marketing, etc. on key programs as needed.

  • Seek to continuously understand various retail partner’s programs and align with CHD goals.

  • Develop and execute plans and strategies that meet assigned sales and growth goals.

  • Identify any relevant critical metrics, secure necessary data to measure and track accordingly.

  • Understand all customer strategies/roadmaps, organization, operations, shoppers, capabilities and ways of working to win with the retailer.

  • Proactively communicate any competitive risks, opportunities and new product ideas back to corporate.

Education and Experience

  • BS/BA degree in general business, eCommerce, brand management, financial analysis, or marketing

  • Must have 4-6 years of CPG field sales experience

  • Must have a minimum of 2 years eCommerce experience

  • Experience managing broker network preferred

  • Prior digital content experience including SEO, content health scoring, and 3rd party/retailer platforms

  • Data management skills are a must. Proficient in Excel, PowerPoint, Trade Promotion Management

  • Position requires individual to have a thorough understanding of business financials

  • Prior experience with data analysis, senior level presentation, ambiguity management, and account/vendor management is required

  • Ability to travel 40% or more if necessary

Skills and Competencies

  • Dynamic customer engagement skills

  • Effective communication skills

  • Digital and content management expertise

  • Proven ecommerce strategist

  • Develop strategies founded in good data

  • Track record of success in promoting product growth

  • Ability to manage multiple projects and meet deadlines in a fast-paced environment

  • Innovative thought leadership

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.For more information on our company, our brands and our culture visit us at

Church & Dwight is a world-leader in household and personal care products. Our global brands include ARM & HAMMER®, Batiste, OxiClean, Trojan, XTRA, Nair, First Response, Spinbrush, Orajel, vitafusion, Li’l Critters, Water Pik and FLAWLESS®. Founded in 1846, we have operations globally and are listed in the S&P 500.