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Combined Insurance Operations Associate in United States

UST ITV - SENIOR COORDINATOR * * The Underwriting Support ITV Sr. Coordinator supports the business goals and functions of the ITV team, and supports the servicing of the established business. The UST ITV Sr. Coordinator processes diverse requests that require advanced levels of analytical skills for both internal/external business partners. The ITV Sr. Coordinator is responsible for assisting the underwriting centers with growth and profitability by performing functions that were traditionally handled in the Personal Risk Underwriting Centers. These functions require the use of: * Personal Risk Underwriting Workstation (PLUW) and related IMS systems * Personal Risk Underwriting Notes System (PLUS) * Masterpiece (MPRT) system * Personal Risk – PLS systems: @work, RiskID, PLS, ABIZ, Filenet Job Description/Qualifications: * Support the UST ITV team by acting as a SME resource to Coordinators and business partners. * Assist with researching and responding to escalated issues. * Assist with training, quality audits and coaching for New Hires and experienced Coordinators. * Assist preparation of daily dashboard and monthly/quarterly reports * Assist the Team Specialist with monthly quality audits based on guidelines for non-phone staff. * Assist with processing daily inspection request and related functions. * Responsible for processing Premier inspection and related functions; and assisting Premier Coordinators and VIP APUs and UWs. * Assist with daily inventory management, work distribution and monitoring to ensure volume of work remains at desired levels and SLA’s are maintained. * Analyze team results, identify trends and make recommendations for opportunities for improvements. * Assist with creation, updating and training on workflows. Competencies & Required Skills: * Demonstrated Decision Making and Critical Thinking skills * Demonstrated knowledge of UST ITV processes and workflows * Demonstrated advanced technical knowledge of PLS and MP systems * Demonstrated coaching and communication skills: verbal, written and interpersonal * Time management and organizational skills: ability to manage multiple tasks and priorities and work independently * Customer Service focused: maintain and expand relationships with internal business partners and external customers * Strategic thinking and leadership skills * Professional demeanor: maintain confidentiality, dependable and tactfulness * Advanced experience utilizing: MPRT, PLS, PLUW, IMS, @work, RiskID and DRC systems, Microsoft office suite * Knowledge of MP and PLS general workflows

Job: *Operations/Administration

Title: Operations Associate

Location: null

Requisition ID: 327101

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