Combined Insurance Policy Search Associate in United States

Job Description This position provides critical operational support to the Brandywine Claim & Reinsurance Departments.

The responsibilities will include, but not be limited to:

  • Meet department standards for time service and quality.

  • Prioritize handling of requests in designated job queue according to established guidelines

  • Analyze request to determine if information appears clear, complete and accurate

  • Effectively communicate with customers to obtain clarity, needed information, or to resolve issues in a timely manner

  • Perform the appropriate research steps

  • Document findings on Policy Search Worksheet

  • Complete On Line Check List

  • Perform document copying, policy assembly and quality reviews as required.

  • Be available to provide accurate and honest testimony relative to the policy search in the event of a deposition.

  • Work with legal counsel on procedural changes

  • Evaluate processes for improvement opportunities

  • Keep manual/procedures up to date

  • Accurately record/gather data to compile reports as needed

  • Assist with/perform other duties within the team as needed

  • Understand and apply ACE’s Core Competencies

  • Interact with team members and customers in a respectful and professional manner
    Reports to a Brandywine Operation Manager

    The ideal candidate should demonstrate:

  • Abilities, competencies and initiative that can transfer into effectively overseeing multiple tasks

  • Exceptional verbal and written communication skills

  • Customer service focus

  • Analytical and problem solving abilities

  • Ability to work in a fast paced environment and manage multiple priorities

  • Excellent attention to detail

  • Excellent organization and time management skills

  • Willingness to undertake new functions and adapt to changes in workflows as dictated by business needs

  • Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives

    The ideal candidate should have the following knowledge, skills, and abilities:
    Minimum Requirements

  • High School Diploma or equivalent

  • Basic Windows based PC knowledge

  • Effective research skills

  • High capacity for learning and retaining new skills

  • Analytical with good decision making/problem solving skills

  • Ability to work independently with minimal direct supervision

  • Good written and verbal communication skills

  • Strong interpersonal skills

  • Strong organizational skills with attention to detail

  • Ability to lift boxes (35lbs)
    Desired Qualifications

  • Knowledge of policy documents and various lines of business

  • Knowledge/Experience of various legacy ACE and legacy Chubb systems/applications/inquiries

  • Insurance knowledge with a focus on policy forms and endorsements

  • Demonstrated track record of success in current and prior positions; producing accurate and timely results

Job: *Claims

Title: Policy Search Associate

Location: null

Requisition ID: 317980