Combined Insurance Senior Claim Assistant in United States
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
This position, which reports to the Claim Operations Supervisor, provides critical support within the New Jersey Claim Operations Department. The responsibilities will include, but not be limited to:
Assisting Line of Business Claims Examiners, providing administrative and technical support
Electronically attaching claim documents to corresponding claim files
Open and Close of electronic and hard copy claim files
Processing financial transactions: loss and expense payments, stop payments and voids at the direction of the Claims staff
Assigning Line of Business claims to the appropriate claim handler
Creating and mailing correspondence
Enter and validate information into various Claims systems
Submitting EDI, Paper State Forms
WCB Electronic Filing
Incoming/Outgoing Medical Provider Calls
Processing Line of Business Monthly Purge Reports
Maintain Claim Operations Service Level Agreements (e.g. timelines)
Provide support as a Subject Matter Expert, assist with projects as needed
Provide needed support throughout the Claim Operations Department
The ideal candidate should demonstrate:
Abilities, competencies and initiative that can transfer into effectively overseeing multiple tasks
Exceptional verbal and written communication skills
Customer service focus
Analytical and problem solving abilities
Ability to work within a team environment and in a collaborative manner
Ability to multi-task and prioritize responsibilities
Excellent attention to detail
Excellent organization and time management skills
Knowledge, Skills and Abilities:
Demonstrated computer and workstation skills; proficiency in Word and Excel; general knowledge of electronic claims systems a plus.
Proficiency in Access and Excel a plus.
Strong telephone and interpersonal skills required for both internal and external customer contact.
Demonstrate a willingness to undertake new functions and adapt to changes in work flows as dictated by business needs.
Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives.
Demonstrated track record of success in current and prior positions; producing accurate and timely results.
College Degree Preferred Minimum of 2 Years of work experience in a customer service environment Experience in similar type role preferred
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
Title: Senior Claim Assistant
Requisition ID: 318264