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Combined Insurance Senior Claim Supervisor, Property in United States

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

The Chubb North American Property Real Estate Team services books of business involving large property programs written on manuscript quota share policies with contracted Independent Adjusters. The claim profiles range from large commercial property, hospitality and losses reported under multinational property programs.

This position will report directly to the AVP, Manager of the Real Estate Team and directly manage claims occurring on the Real Estate and Hospitality Major Accounts books of business as part of the National Desk Unit within the Property Claims discipline.

Claim Handling Responsibilities:

*- *Analyze first reports to determine nature of loss, coverage provided, and scope of damage

  • Promptly contact independent adjusters properly develop the file to provide accurate and timely investigation and loss analysis

  • Maintain an active diary; monitor diary to achieve timely development of file and timely disposition of the claim

  • Recognize and pursue recovery where possible

  • Adhere to all statutory regulations and unfair claim practices act

  • Establish accurate and timely reserves

  • Effectively communicate with all internal and external customers

* *

Supervisory Responsibilities:

*- *Provide technical guidance and authority through supervision of the investigation, reserving and fair resolution of claims

  • Monitor work product of adjusters and staff assistants for compliance with Best Practices, and provide feedback

  • Ensure the adequacy of reserves, proper valuation of claim settlements, and appropriate use of experts

  • Assist in claim audits and customer complaint resolution

  • Assist with all supervisory duties including; hiring, performance reviews, coaching and staff development

  • Responsible for acceptable claim results including inventory management, reserve adequacy and expense control

  • Deliver agreed upon claim service to clients and brokers in a timely and professional manner

  • Foster relationships with clients, brokers and insurance carriers

  • Participate in regular file review discussions to update participants on large claims

  • Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service

  • Monitor and maintain data integrity, especially with claims coding

  • Monitor claim activity for existing clients for adherence to established protocols

  • Work closely with management on the delivery of claim service to meet client expectations

  • Effectively communicate with all internal and external customers

Candidate must have proven technical knowledge in the investigation and analysis of Commercial Property Claims with a minimum of 5 years of experience in the handling and supervision of Commercial Property Claims. This would include knowledge of insurance contracts, industry trends, and severity and a strong ability to quickly adapt to and utilize Chubb's systems, procedures and philosophy. Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within Claims and with Underwriting partners. Candidate must be an excellent verbal and written communicator with a strong ability to address diverse audiences.

Candidate must be both service and results driven, highly analytical and detail-oriented with the ability to make timely and appropriate decisions. The aptitude to share and impart knowledge within a team environment and the ability to direct and coach claim handlers is essential. Advanced organizational and time management skills are a must. Ability to accept new challenges in a continually changing business environment required. Ability to coordinate, deploy and deliver claim service. Apply strategic, proactive and innovative skills to develop creative solutions and resolve problems to achieve desired business results.

Education: College degree strongly preferred or equivalent in education and experience.

Job: *Claims

Title: Senior Claim Supervisor, Property

Location: null

Requisition ID: 330880