Combined Insurance Sr Proccess Improvement Analyst in United States
Sr. Process Improvement Analyst
Overview: As a Sr. Process Improvement Analyst, you will help drive Operational Excellence capability for the Business Unit and partner with business leads to define and execute “needle-moving” improvement initiatives. Will deliver significant improvement in process productivity, cost-to-serve, control/risk and ensure initiatives deliver intended results with respect to Customer Experience. The Process Improvement Analyst identifies key opportunities and gaps in the core business processes; ensures application of the appropriate quality improvement methodologies, tools and techniques to drive improvements; and continues to be an advocate for future operational improvements by partnering with and challenging the business and leadership in system thinking and new ideas. Essential Duties and Responsibilities • Implement Continuous Improvement programs to align the organization on critical performance indicators while simultaneously driving breakthrough objectives • Supports delivery of process optimization, conducts data collection and quantitative analysis, automation opportunity identification and prioritization, and develop recommendations. • Bring Lean expertise to the organization and develop others in the methodology. Facilitate and train on Lean tools and techniques. Mentor other Process Engineering professionals and business process leads to deepen the Lean mindset. • Participate in and/or lead the Intelligent Process Automation Discovery process to maintain a pipeline of use cases. • Coordinate with subject matter experts to create and maintain accurate and complete process documentation, including standard operating procedures, job aids and other support materials. • Provide analytical support for BPM projects to include structuring analysis, developing an approach, acquiring data, performing analysis and presenting results in a business case format. • Facilitate the design of new or improved business solutions, processes and management tools. • Act as process owner for designated domain to ensure processes remain current and relevant in a changing/evolving environment. • Initiate deployment of various lean and continuous improvement tools to ensure that improvement actions are directly linked to the strategic and tactical objectives, emphasizing efficiency and effectiveness of business processes, and enabling breakthrough process changes and improvements. • Use expertise to influence, lead, and coordinate a cross-functional team of diverse stakeholders to deliver expected results on-time and on-budget • Monitor and analyze metrics to identify trends or opportunities where cost savings/cost avoidance or quality improvements can be realized. • Proactively collaborate with key stakeholders in Quality, Training, and IT to ensure connectivity and integration of process improvements. • Ensure projects are integrated and aligned with other business activities, improvement projects and business strategy and coordinated with the appropriate project/process owners to accomplish the project goals. • Ensure two-way open communication throughout the organization. This includes keeping the stakeholders informed of program status and ensuring coordination of activities. • Communicate best practices and key learning's across the organization Education, Certification & Experience • Bachelor's degree and at least 5 years of experience in the financial or healthcare industry; insurance experience is preferred. • Can articulate experience leading or participating in 5 continuous improvement initiatives with at least 3 years of experience • Demonstrated experience in business analytics • Green Belt Certification, in training or equivalent project experience • Experience with Intelligent Process Automation is a preference • Experience administrating and/or developing SharePoint websites a plus • Experience with Qlik reporting a plus • PMP Certification is a plus
• Project Management skills that include breaking down work into process steps, developing schedules and working well under time constraints • Solid coaching and mentoring competency • Able to influence change without direct authority • Ability to simply and clearly convey and communicate complex concepts • Continuous Improvement tool mastery • Competent at Excel, PowerPoint, Visio (or other similar software) • Strong analytical skills and business acumen • Ability to multi-task in a fast-paced environment • Ability to work independently on assignments of moderate complexity • Strong ability to map processes for as is and to be • Ability to lead focus groups and workshops • Manage and influence resources outside one’s span of control; a builder of relationships, yet appropriately assertive in accomplishing the task at hand • Possess learning agility- the ability to quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise
Position can be Salary Grade 26, depending on individual's knowledge, skills and experience.
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
Title: Sr Proccess Improvement Analyst
Requisition ID: 333571
Other Locations: USA-New Jersey-Jersey City, USA-Arizona-Phoenix, USA-New Jersey-Whitehouse Station