Shell Trader Support Analyst - Houston, TX in United States
Trader Support Analyst - Houston, TX
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Support typically takes the form of investigating and resolving problems and providing information about the systems. Problems may be resolved by providing advice or training to users about the application systems’ functionality, by correcting faults, by making general or site-specific modifications - often in close collaboration with the systems’ developers. Communicating effectively with senior business leadership about issue statuses and keeping them informed is a critical part of this role. The candidate must also be able to advise the business effectively on IT solutions to business problems. Requests sent from the business to IT suppliers must be monitored and doing whatever is necessary to help suppliers fulfill business requests is essential. The successful candidate must also be prepared to work with project teams and external suppliers to manage change to the network and server infrastructure with minimal impact to the business. This may require working on nights and weekends.
Application Systems, Networking and Communications, Operating Systems, Operating Infrastructure, Desktop Software, Progress Reporting, Analytical Thinking, Customer Focus, Attention to Detail, Good Oral Expression & Written Expression, Microsoft Products Role Accountability: Support users and desktop equipment on the trade floor.
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Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.
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Houston - One Thousand Main
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelors degree required.
Minimum of three (3) years of experience in IT support.
Proficient with business software applications, such as MS Office Suite (Word, Excel, PowerPoint, Outlook), with an emphasis on advanced MS Excel skills.
Knowledge of Trading apps such as Reuters, Xtrader, CQG, Bloomberg, ICE Chat, and ICE Exchange are a plus.