Combined Insurance UST COORDINATOR in United States


The PRS Underwriting General Support Coordinator is responsible for assisting the underwriting centers in growth and profitability by performing functions that were traditionally handled in the Personal Risk Underwriting Centers or those closely related with underwriting functionality and profitability. These functions require the use of:

  • The Personal Risk Underwriting Workstation (PLUW) and its related IMS systems

  • The Personal Risk Underwriting Notes System (PLUS)

  • The Non-Masterpiece Quality Control Cards; Masterpiece Quality Control Cards Update

  • The Masterpiece processing system and its related IMS systems

    Current Functions include but are not limited to:

  • Home appraisal related functions such as: producer notification, transacting policy changes, and updating underwriting notes

  • Create and send producer correspondence utilizing PLUW

  • Non-renewal and declination processing

  • Alarm Credit verification

  • California Location Check Mapping

  • Meet all established productivity, service and accuracy goals; electronically and accurately maintain all productivity and tracking log sheets

  • Recognize trends and make recommendations; assist with creating/amending workflow and service metrics

  • Support a partnership with the Underwriting Centers to ensure a successful transfer of work into the team

  • Develop positive relationships with Operations staff, agents, underwriting and Personal Risk business partners

  • Additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager



  • Proven superior customer service skills

  • Demonstrates good judgment and decision making

  • Time management skills: ability to manage multiple priorities with focus on results

  • Quality conscious: Attention to detail

  • Self-motivated, ability to work independently in a team environment; ability to display initiative

  • Excellent interpersonal skills; ability to collaborate with team members and PRS personnel to achieve positive results

  • Excellent verbal and written communication skills

  • Knowledge and proficiency with RiskID, PLS, @Work, and ODEN is a plus

    Required Skills:

    Must be proficient with:

  • Masterpiece or NonMasterpiece systems and processes

  • IMS

  • Microsoft Suite applications

  • Demonstrated problem solving skills - analytical and solution development

  • Knowledge of Chubb Personal Risk Products

  • Ability to work rotational shift up to 8 pm

Job: *Operations/Administration


Location: null

Requisition ID: 322081