Shell Junior Territory Manager in South Africa


Job Title:

Junior Territory Manager

No. of Positions:


Job Description:

The Junior Territory Manager is responsible for managing the relationship between Shell and Retailers at cluster/site level, ensuring delivery of Shells customer commitment and Sales & Operations targets, professional business coach and consultant representing the Shell brand in the highly exposed retail market.

The Junior Territory manager has additional responsibility as a support and back-up to Shell District Manager in respective region.

Job Accountabilities:

Identify Gaps in all aspects of site performance (including service and people) for geographical area and mandate, advice or offer Retailers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Shell.

Deliver territory total fuels volume targets, differentiated fuels volume targets and cost targets.

Collaborate with colleagues across Retail to support Marketing and Network initiatives.

Protect Shell's interest by ensuring that all HSSE standards and procedural compliance are adhered to

Maximizing all sales development potential whilst protecting Shells interests, through the coaching and motivating of Retailers.

Participate in attraction and selection of the right Retailers for Company owned clusters.

Through coaching, supporting and performance management, ensure all Retailers have best sites and poor Retailer performance is eliminated.

Manage and maintain positive Retailer relationship to achieve and maintain top class site performance (including counseling to underperforming sites).

Deliver Sales and Operations targets for the Company platforms within a geographical area through regular reviews and appropriate action plans.

Ensure consistent delivery of customer commitment by managing contract compliance using the Territory Manager Site Review

Ensure that Retailers actions do not damage Shells Reputation.

Train and ensure staff understand the importance of people in delivering the Customer Commitment

Manage relationships with government services, local authorities and utility companies

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Country of Work Location:

South Africa

Company Description:

Shell has been active in South Africa since 1902. Our main business activities in South Africa include Retail and Commercial Fuels, Lubricants and Oils, Aviation, Marine, Manufacturing and Upstream Exploration. Our head office in South Africa is based in Johannesburg.

Throughout its long association with South Africa, Shell has played an important role in the country, not only as a premier oil company, but also as a committed corporate citizen and change agent.

The Shell Retail business encompasses circa 43,000 sites in more than 60+ countries serving 15 million customers a day. The company-operated part of the network, currently encompasses over 11,000 sites. The Shell Retail business has an ambitious growth agenda which require the Retail team to grow our Network in future heartlands.

Working experience in Retail can give you an opportunity to be a part of the most customer face business in Shell, influence one of the most recognizable brands in the world, enhance your commerciality and make a global impact even if you are doing a domestic role

Our core values of honesty, integrity and respect for people form the basis of the Shell General Business Principles


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Shell is an Equal Opportunity Employer.


Diploma or bachelor’s degree preferably in Business Management

Minimum 4years experience in Retail Management, Sales and Operations

Competence in implementing standard processes, achieving sales targets, building relationships, delivering

customer commitments and negotiating

Excellent communication and interpersonal skills

Strong work ethic and organizational skills to work in a fast-paced environment

Good Enterprise First behaviors

Work Location(s):

Johannesburg - Bryanston


Delivering sales in the region as per Business Plan. A key challenge within the role is to deliver results through others and to optimize fuel profitability within a mature and highly competitive market