Hilton Cocktail Waithelp - Casual in Waikoloa, Hawaii
A Cocktail Server is responsible for serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Cocktail Server, you would be responsible for serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Respond to guest requests in a timely, friendly and efficient manner
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest beverage and/or food orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Replenish beverages and ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
- Ensure serving station is well-stocked at all times
What are we looking for?
High school graduate or equivalent preferred.
Some work experience in related field preferred.
LICENSES OR CERTIFICATES
Food Service Sanitation certification. Alcohol Service permit (if state required). CPR/1st Aid certification preferred.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Meet minimum age requirements of jurisdiction
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
- Knowledge of the appropriate table settings, serviceware and menu items.
- Ability to read, sufficient to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
- Ability to remember, recite and promote the variety of menu items.
- Ability to transport large trays weighing up to 10 lbs. through a crowded room on a continuous basis throughout shift.
- Ability to operate beverage equipment such as a blender.
- Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Bars and Restaurants
Title: Cocktail Waithelp - Casual
Requisition ID: HOT052X7