Hilton Retail Lead - Full Time in Wailea, Hawaii

A Retail Lead will be responsible for creating memorable and luxury experience for the guests while shopping in the retail stores. Achieve revenue goals and other key performance indicators while supporting the Retail Team Members and Leadership in the overall retail operations.

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

A Retail Lead will be responsible for creating memorable and luxury experience for the guests while shopping in the retail stores. Achieve revenue goals and other key performance indicators while supporting the Retail Team Members and Leadership in the overall retail operations. Specifically, you would be responsible for the following tasks to the highest standards:

  • While working shifts in stores:

  • Create a memorable, luxury experience for our guests while shopping in retail stores. Achieve personal sales goals and motivate, encourage, and mentor team members to do the same to achieve revenue goals and other KPIs/financial goals including:

  • Revenue

  • Average sale and other KPI focuses as determined by leadership
  • Labor control (unauthorized overtime, out on time)
  • Maintain presentation standards in the stores by being personally active in executing, motivating, and mentoring team members to uphold:

  • Product presentation standards

  • Visual displays and merchandising
  • Checking in merchandise, organizing and pulling, and delivering stock from appropriate stockrooms
  • Ensuring all cleaning duties are assigned and completed
  • Train of Team Members to include:

  • Training of Team Members on Waldorf Astoria luxury service standards, product knowledge, merchandising standards, selling techniques, POS system, and operational procedures

  • Steps of Service training and mentoring in the moment
  • Act as Leader on Duty in the absence of a leader and/or for personal development
  • Process Online store transactions and Guest Shipments:

  • Process orders received through e-mail daily

  • Pull merchandise ordered
  • Pack and ship merchandise
  • Correspond via telephone and email with guests
  • Understand product needs and communicate with retail leadership through Buyer’s Report process

  • Collaborate with team members to understand individual store’s product needs and to complete effectively and timely

  • Analyze selling reports to determine sales trends
  • Collaborate with retail leadership on sales initiatives and contests to increase revenue, events, team member issues, and personal development.
  • Participate in inventory counts and data entry including sales statisctic tracking and other data as assigned

What are we looking for?


High School Diploma


At least 1 year retail experience.


Maui Liquor Card


All team members must maintain a neat, clean and well-groomed appearance (specific standards available).


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to handle multiple priorities at one time in a fast paced, high volume environment
  • Strong skills in the following: Customer service and selling, organization, computer, telephone, fax, and copier
  • Strong communication skills
  • Visual merchandising skills
  • Ability to train and mentor multiple retail associates
  • Basic math skills
  • Ability and knowledge of computers including POS systems, basic knowledge of Microsoft Word, Excel, and email
  • Ability to read and understand selling reports

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

  • Living the Values
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Teamwork
  • Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member.

The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.


Job: Retail and Gift Shop

Title: Retail Lead - Full Time

Location: null

Requisition ID: HOT04YBE