Verizon Technical Support Operations in Waltham, Massachusetts

What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a technical support/helpdesk employee, you’ll be troubleshooting and fixing hardware within an organization in a technical support role. If there are any issues in the field, such as units not working, based on configuration/ hardware, you’ll be the first person our vendors call.

Tasks can include walking people through installing devices and configuring them in the systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

As technical support, you may also be known as communication line between varies departments.

You could receive emails from or schedulers and customer service reps regard vehicle types and hardware that we specialize in providing. Ultimately you will be working with the techs in the field addressing any problems that arise

What we’re looking for...

Some tasks you may be involved in include

+ + Working with customers/employees to identifying problems and advising on the solution

  • keeping records of customer/technician queries

  • Analyzing call logs so you can spot common trends and underlying problems

  • Updating self-help documents so customers/employees can try to fix problems themselves

  • Working with field engineers who are visiting customers

  • Verify Vehicle Tracking Units (VTU) and ensure these are functioning properly

  • Troubleshooting and fixing faulty equipment

    • Make recommendation for product enhancements and offerings.
  • Performs miscellaneous job-related duties as assigned.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 482928-1A