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Chenega Corporation Jr. Help Desk Technician in Warner Robins AFB, Georgia

Summary

The Jr. Help Desk Technician will provide expert advice and support services in IT business technologies.

Responsibilities

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.

  • Build rapport and elicit problem details from help desk customers.

  • Identify, diagnose, and resolve level one problems for users of the software and hardware, LAN and WAN, VPN, the Internet, and new computer technology; communicates solutions to end-users.

  • Document, track and monitor problems to ensure timely resolution.

  • Promote a very high level of customer satisfaction through proper telephone techniques and respond with an elevated level of urgency to user problems.

  • Correct application issues, solve network and security problems and identify common PC software and hardware problems.

  • Provide hardware support for end-user equipment, such as installing replacement hardware or upgrading hardware.

  • Assign user-name, password, and access right permissions for multiple proprietary applications, as well as client software.

  • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.

  • Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors, and other peripherals.

  • Other duties as assigned

Qualifications

  • High school diploma/GED required

  • 1+ years of relevant experience required

  • CompTIA Security+ or government-approved equivalent certification in addition to Microsoft Certified IT Professional (MCITP) on Windows 7 is required

  • A combination of additional experience, education, and training may be used in lieu of formal education and/or certifications

  • Background check required

  • #Chenega Systems, LLC

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