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American Water Manager, Operations in Warrensburg, Missouri

American Water is purpose-driven, people-powered, customer-obsessed and the trusted source *of everything *water. Our employees in Missouri go to work every day knowing they have an impact on the environment and people’s lives. If you are well-versed in production and distribution of water utilities, great with motivating and developing a team and can work with community leaders, being a Manager-Operations with Missouri American Water, may be the job for you!

We built our business on our values—safety, trust, environmental leadership, teamwork and high performance. Our business partners have our commitment to perform responsibly and to behave ethically while in pursuit of the highest standards of quality and service in our industry.

Primary Role

The Manager-Operations is responsible for managing the development, management, and operation of the facilities and personnel of the Company engaged in the functional area of Production for water and/or wastewater operations.

Key Accountabilities

  • Prepare and control regional construction, operations, and maintenance within established budget limitations. (10%)

  • Direct the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)

  • Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)

  • Develop and direct cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas. (10%)

  • Implement effective reporting processes. Provide analysis and support to Production Manager with information required for various reports, budgets, and business plans. (10%)

  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. (10%)

  • Support Directors and local operational managers in ensuring effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.

  • Continue to reinforce the importance of developing a diverse workforce.

  • Support the Business Development function in the operational analysis pricing in both the regulated and non-regulated markets.

  • Work collaboratively with other functional leads to mitigate business risks.

  • Implement effective communications at all levels of our operations.

  • Provide effective leadership that will enhance our abilities to be flexible to changing business environments.

  • Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)


Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.

Knowledge of company policies and procedures.



7-10 years managing operational areas and operating units, and managing and meeting performance targets.


Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience.

Advanced degree preferred.


Prioritizes & Role Models Safety


Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.