Marsh & McLennan Operations Manager - Multinational Client Group in Warsaw, Poland

Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries.

Multinational Client Group (MCG) Research & Insights team supports Global Client Managers and MCG Leadership in strategic research and analysis, reporting and project management to support business development efforts, growth planning and growth-related activities.

Mercer is seeking candidates for the following position based in the Warsaw office:

Operations Manager - Multinational Client Group

Responsibilities:

Managing the MCG Operations Team (13+ employees): - performance management. - career development of team members. - proper deployment of team resources.

Exploring ways to further expand and leverage MCG Operation team.

Managing global senior stakeholder relationships, focusing on escalation resolution and business development efforts.

Coordinating and providing support for nonstandard and complex client and industry research and insights projects.

Reporting team’s effectiveness and service delivery status. Building metrics and dashboards. Delivering insights into service trends and stakeholder satisfaction.

Identifying ways for continuous improvement and implementing lean culture.

Ensuring that the team is following proper processes and properly reviewing work. Qualifications We are looking for:

University degree.

6+ years’ work experience.

min. 3 years in People Manager role.

Highly developed people management skills.

Highly developed communication and interpersonal skills.

Fluency in English.

Experience in a strategic consulting will be a big plus. What we offer to our employees:

Work in a people-oriented multicultural team with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves;

Competitive salary based on employment contract;

Attractive benefits package (including private health care, sports card, life insurance, savings plan, lunch card, language courses); A-class office building facilities.

Please include the following statement: "Wyrażam zgodę na przetwarzanie moich danych osobowych w dokumencie CV zarówno na potrzeby prowadzonej rekrutacji jak również po jej zakończeniu. Jednocześnie wyrażam zgodę na pozostawienie przekazanego dokumentu CV przez pracodawcę oraz przetwarzania moich danych osobowych w celu tworzenia i prowadzenia elektronicznej bazy danych co umożliwi wykorzystanie moich danych osobowych w kolejnych procesach rekrutacyjnych zgodnie z ustawą o ochronie danych osobowych z dnia 29 sierpnia 1997 r. ( Dz. U z 2002 nr 101, poz. 926) ." WAR00252-en