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Marsh & McLennan Practice Services Coordinator in Warsaw, Poland

Job overview: Oliver Wyman has several processes to improve and facilitate the impact that we have on our clients. In particular: A project client survey Assist with an approach for high priority opportunities The temporary role is to run the day-to-day operations. It will involve interaction with the OW Strategy project team, associated Support Functions (e.g. ITS), Partners and consultants leading client work, and potential clients. It will also involve the assessment and analysis of the process and the results. Key Responsibilities: Support the execution, communication and organization of the processes: For the post project survey Ensure timely collection of project-related information and survey related information (e.g. recipients of the survey) Communicate/interact with project teams (i.e. to collect project-related information and survey related information) Manage client requests regarding the survey (e.g. reply or bring in client team) Share results to client team Inform client team when alert mechanism is triggered (i.e. client is dissatisfied) Transfer results (if required) For the high priority opportunity approach Monitor opportunity pipeline to identify opportunities that are high priority Track and ensure that the key activities have been completed for each high priority opportunity and outcome Train assistants on communication process with the relevant market leads Consolidate, analyse and communicate results: Conduct “success” analysis of the high priority opportunity approach Aggregate project survey results for different teams Analyse project survey results and identify implications Share results and compliance summary with involved stakeholders Assist in the continued enhancement of client impact processes Ensure that required processes are in place and effectively running Develop proposals for changes Coordinate involvement of functions and experts Test and provide feedback to process automation developments Skills and Attributes: Business fluent English Excel knowledge Detail orientated Analytical Critical thinking and the ability to detect if something is wrong with data results R079323-en R079323

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