Eaton Corporation Senior Technical Support Engineer in Warwick, United Kingdom

Eaton's Hydraulic Division has an opening for a:

Senior Technical Support Engineer

location: Warwick, UK

Eaton’s hydraulic production site in Warwick employs around 250 people. The product portfolio covers Screw in Cartridge Valves and Hydraulic Integrated Circuits.

This role provides technical support and quotations for hydraulic Screw In Cartridge Valves and Hydraulic Integrated Circuit product for internal customers, Product Sales Managers and Account Managers. The person supports Europe Middle East, Africa and Asia Pacific as a member of the Product Support Team; manages Rationalization projects and Technical Projects from initial enquiry through prototype to first production.

Additionally - provides Product Support for the go forward Eaton – Integrated Hydraulics range of screw in cartridge valves and custom designed Hydraulic Integrated Circuits.

Essential Functions:

  • Approves and vets online Market Product Specification enquiries

  • Provides technical support for internal and external customers

  • Prepares costings and quotations for technical enquiries

  • Manages intercompany transfer projects

  • Manages customer technical projects through to completion of prototype and first production orders

  • Completes technical enquiry forms and online Market Product Specification enquiries, to engineering, related to new prototype and production orders

  • Works on Product management ‘special projects’ as required

  • Manages product rationalization projects

  • Provides support for OEM and distributor customers, Eaton regional sales Teams and other Eaton hydraulic facilities

  • Ensures that enquiries and projects allocated by the product manager are dealt with in a timely manner and that we meet customers timescale expectations and enquiry process targets

  • Ensures that projects allocated are followed through to prototype or new production implementation in accordance with the product support flow charts and standards

Qualifications

Qualifications:

  • Strong product, technical, and some application, customer, market and competition knowledge

  • Computer literate – Excel/Access/Word/Powerpoint

  • Strong communication skills

  • Commercial awareness

  • Ability to work with people by phone/E-mail in other locations/countries, embracing diversity and inclusion

  • Fault finding and problem solving ability

  • Attention to detail when required but also awareness of the importance of speed and efficiency

  • Self - motivated individual who can multi-task, meet customer deadlines whilst maintaining a high quality of work

  • The individual will be expected to develop his / her commercial awareness, application, market and competition awareness with more experienced members of the team

  • The person must be a strong communicator in both written and oral format

  • The individual must be prepared to manage, take ownership and responsibility for projects and see them through to successful completion

What Eaton offers:

  • Excellent working environment – safety and ethics are really important for us

  • Eaton Business System offering various tools for management and people development

  • Culture & Values - at Eaton, our values and culture define who we are

  • Inclusion & Diversity - openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully

  • Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen

About Eaton:

Eaton is a power management company with 2016 sales of $19.7 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com. Eaton is recognized as a worldwide leader in the design, manufacture and marketing of reliable, high-efficiency hydraulic systems and components for use in mobile and industrial applications. The Hydraulics Group also includes Eaton's Filtration, Golf Grip and Airflex industrial clutch and brake businesses. Eaton pumps, motors, transmissions, valves, cylinders, controls, hose and fittings offer a unique combination of proven technology and innovative design that translates directly into reliable performance and enhanced uptime. For more information, visit www.eaton.com

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: Europe, Middle East, Africa

Organization: HYD PMC Power Motion Control

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.