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DynCorp International LLC. Service Order Dispatcher in WASHINGTON, DC, District Of Columbia

Job Summary

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TheService Order Dispatcheris responsible for the assignment of work orders to service crews and to ensure customer requirements are met.

Principal Accountabilities

  • Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company

  • Records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew

  • Schedules service calls and dispatches service crew

  • Calls or writes the customer to insure satisfactory performance of service

  • Keeps record of service calls and work orders

  • May dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment

  • Collect, analyze, interpret, and summarize data to prepare statistical and analytical reports, verifying content and compliance prior to submission to senior management

  • Perform other duties as assigned

Knowledge & Skills

  • Good verbal communication skills and ability to handle personnel and performance issues as they arise

  • Ability to gather and analyze events, metrics, data, and write reports

  • Ability to work independently with limited supervision

  • Proficient in Microsoft Office software

  • Additional knowledge/skills may be required by assignment or contract

Experience & Education

  • High School diploma or equivalent

  • Previous experience in operations and customer service environment preferred

  • Additional experience/education may be required by contract or assignment

Physical Requirements/Working Environment

  • Living and working conditions at assignment location could be remote and uncomfortable

  • Long hours, exposure to weather and hazardous conditions

  • Personnel should be aware of moving on short notice and under adverse conditions

Job: *Administrative / Clerical

Title: Service Order Dispatcher

Location: UNITED STATES-DISTRICT OF COLUMBIA-WASHINGTON, DC

Requisition ID: 2001075

DynCorp International is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. DynCorp International provides reasonable accommodation for qualified individuals in accordance with applicable federal law. The company will provide reasonable accommodation for the known physical or mental limitations of qualified employees and applicants with disabilities unless doing so would impose an undue hardship on the company’s operations. Applicants who need a reasonable accommodation during the employment application process should contact 817-224-7459. Please note that only those inquiries concerning a request for reasonable accommodation should call this number.

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