Bank of America Consultant Non-Trading Support / Executive Technical Site Support in Washington, District Of Columbia

Job Description:

Supports Non-Trading functions of Wealth and Investment Management, GTS and GCIB. Participates in design, development and support of business critical non-trading systems, often using new technologies. Serves as a fully seasoned/proficient technical resource. May manage projects and direct activities of a team related to special initiatives or operations. Provides technical knowledge and capabilities as a member of a project team or as an individual contributor. Works under minimal supervision, with general guidance from more seasoned consultants or managers.

Job Description:

This role is to provide customer delight associated with technical support for the most senior executives at Bank of America. This role is responsible for addressing platform, mobility, voice, video and network issues. This requires not only technical expertise but also strong communication and relationship building skills. Needs a strong understanding of ITIL Operational and Incident Management processes.

Required Skills:

**Minimum Five (5) years of experience in technical support delivery

**Experience with supporting and troubleshooting:

-Multiple different hardware platforms (desktop, laptop, virtual desktops, remote access) and software versions (Microsoft, Apple)

-Microsoft Suite of Products (Office Suite, Outlook, OneNote, Skype, etc.)

-Enterprise voice issues (Desk phones, soft phones)

-Mobility issues (Apple, Android, BlackBerry iOS and hardware devices)

-Network and wireless connectivity issues

**Good communication skills

**Ability to balance providing effective, non-technical information and silently building confidence in the support capabilities.

**Ability to multitask and prioritize engagement to ensure highest service level for customers with competing demands.

**Strong customer relationship and engagement skills and a passion for delivering for the customer.

Desired Skills:

**ITIL Foundations certification

**Prior senior executive support experience

Posting Date : 03/01/2018

Location :

Washington, DC, 1800 K St. NW (DC1842),

  • United States

Travel : Yes, 25% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at section for answers to these questions and more.