Bank of America Consultant Non-Trading Support / Executive Technical Site Support in Washington, District Of Columbia
Supports Non-Trading functions of Wealth and Investment Management, GTS and GCIB. Participates in design, development and support of business critical non-trading systems, often using new technologies. Serves as a fully seasoned/proficient technical resource. May manage projects and direct activities of a team related to special initiatives or operations. Provides technical knowledge and capabilities as a member of a project team or as an individual contributor. Works under minimal supervision, with general guidance from more seasoned consultants or managers.
This role is to provide customer delight associated with technical support for the most senior executives at Bank of America. This role is responsible for addressing platform, mobility, voice, video and network issues. This requires not only technical expertise but also strong communication and relationship building skills. Needs a strong understanding of ITIL Operational and Incident Management processes.
**Minimum Five (5) years of experience in technical support delivery
**Experience with supporting and troubleshooting:
-Multiple different hardware platforms (desktop, laptop, virtual desktops, remote access) and software versions (Microsoft, Apple)
-Microsoft Suite of Products (Office Suite, Outlook, OneNote, Skype, etc.)
-Enterprise voice issues (Desk phones, soft phones)
-Mobility issues (Apple, Android, BlackBerry iOS and hardware devices)
-Network and wireless connectivity issues
**Good communication skills
**Ability to balance providing effective, non-technical information and silently building confidence in the support capabilities.
**Ability to multitask and prioritize engagement to ensure highest service level for customers with competing demands.
**Strong customer relationship and engagement skills and a passion for delivering for the customer.
**ITIL Foundations certification
**Prior senior executive support experience
Posting Date : 03/01/2018
Washington, DC, 1800 K St. NW (DC1842),
- United States
Travel : Yes, 25% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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