CACI International Help Desk Supervisor/Senior User Trainer--Washington, DC in Washington, District Of Columbia
Usually reports to Application Manager or Project Manager. Responsible for help desk and on-site support to end users of DOJ automated litigation support applications and related questions. Assists in setting up and operating end-user support program for major applications in support of specific projects. Sets up overall user training programs, particularly for complex applications and workflows which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications. Sets up facilities and procedures to ensure responsive support. Organizes, prepares, schedules and conducts training sessions as part of the training team. Training will most often be user-level training for specific databases or specific software packages, including electronic review and analysis applications, task tracking, trial presentation and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. Prepares training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc. Oversees and manages customer inquiries, including answering and responding to user communications and troubleshooting litigation support packages. Work closely with case teams and DOJ to design databases and establish workflows to support efficient document reviews, search and retrieval. Assist and support users on Relativity and Trial Director.
At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred. Certain applications may require certification by the software provider. At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred. Prior supervisory experience strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. At least one year of experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful. Should be an expert user of MS Office. Excellent oral and written communications skills required. Undergraduate degree valued.
Experience teaching automated litigation support applications (i.e., Relativity, Clearwell, Recommind).
Experience creating automated video presentations.
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CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.